If you've received a decision from Council that you don't agree with or you have concerns about a particular Council process, you can request a review of this decision or process.

We'll look at your request openly and objectively to make sure it receives a fair review.

Note: If your request is related to a planning, local laws, parking fines, building or health services decision or process, you need to use the specific review procedures for these areas.

Step 1: Request a review

Request a review online

Or post your request to Private Bag 1, Camberwell VIC 3124.

With your request, you'll need to include:

  • your name, email, phone number and street address
  • name of the manager you've been dealing with and their response
  • details of your concerns and why you'd like a review.

We'll send you an email or letter to confirm we've received your request.

Step 2: Decision review

Once your request is received, we'll assess it and let you know approximately how long the review will take.

You'll receive a response by email or mail, clearly explaining the review process and decision.

If you're still not satisfied with the outcome, you can contact the Victorian Ombudsman to request a review of the decision.

For more information about our review process, call (03) 9278 4470 or us at [email protected].

General complaints

If you have a more general complaint, please see our Make a complaint page.


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