If you've received a decision from Council that you don't agree with or you have concerns about a particular Council process, you can request a review of this decision or process.
We'll look at your request openly and objectively to make sure it receives a fair review.
Note: If your request is related to a planning, local laws, parking fines, building or health services decision or process, you need to use the specific review procedures for these areas.
Step 1: Request a review
Or post your request to Private Bag 1, Camberwell VIC 3124.
With your request, you'll need to include:
- your name, email, phone number and street address
- name of the manager you've been dealing with and their response
- details of your concerns and why you'd like a review.
We'll send you an email or letter to confirm we've received your request.
Step 2: Decision review
Once your request is received, we'll assess it and let you know approximately how long the review will take.
You'll receive a response by email or mail, clearly explaining the review process and decision.
If you're still not satisfied with the outcome, you can contact the Victorian Ombudsman to request a review of the decision.
If you have a more general complaint, please see our Make a complaint page.