Each year, every council undertakes a community satisfaction survey. Most councils participate in the Victorian Government’s statewide Community Satisfaction Survey (CSS). Data from this survey provides councils with the opinions and perceptions, not the experience, of local people about the place they live, work and play. It provides important insights into how well councils are serving their community.
2024 results
This year, 62 of the 79 councils throughout Victoria participated in the Community Satisfaction Survey.
We are pleased to share that we have achieved an index score of 69 on ‘Overall Performance’ this year. The results reaffirm Boroondara as one of the top performing councils, with an overall performance score well above both the Metropolitan and Statewide averages of 63 and 54 respectively.
Our lifestyle and recreation services and offerings continue to be a large part of Boroondara’s appeal, with our top performing service areas being:
- libraries (84, up 1 point from 2023 results)
- appearance of public areas (76, up 4 points from 2023 results)
- recreational facilities (74, up 2 points from 2023 results).
When asked what the best things about us are, the top 3 responses were:
- parks and gardens
- recreational/sporting facilities
- waste management, including hard waste and tip.
Our lowest performing areas were:
- informing the community
- consultation and engagement
- community decisions.
While these are promising results against the declining trend at the statewide level, there is no doubt that for us to remain a high performing council, we must continue to work hard for our community.
We thank our community who participated in this Community Satisfaction Survey and encourage you to continue raising any issues with us as soon as they have been identified. This helps us attend to your needs as soon as possible and ensures we continue providing a great service to you.
Download the Community Satisfaction Survey 2024
About the survey
The Community Satisfaction Survey is conducted by an independent research consultant, JWS Research, and it is coordinated by the Department of Government Services on behalf of Victorian councils. Each year the survey asks a representative sample of 500 community members to rate their perceptions of performance on a range of council services.