If you believe council tree roots have caused damage to your fence, driveway, or other private property, you can request an inspection by our arborists.
You can report tree root damage
- Phone: call us on (03) 9278 4444
- Email: [email protected]
- Online: Report a maintenance issue
What happens next
- An arborist will inspect the site within 2 to 3 weeks and contact you via phone, leave a calling card or schedule a follow-up.
- If work is required (e.g. root pruning or root barriers), this may take several weeks and be completed in multiple stages.
- You'll receive a reference number for tracking updates.
Request tree stump removal
If a council tree has been removed from a nature strip or public land but the stump remains, you can request its removal.
Stump removal may take 1 to 4 weeks. The site will be reinstated with topsoil and seed after removal.
You can report a stump removal request through:
- Phone: call us on (03) 9278 4444
- Email: [email protected]
- Online: Report a maintenance issue
Find more information
For urgent issues, such as a fallen trees or hazardous situation, call us anytime on (03) 9278 4444.