Like most organisations, we have a set of values that both reflect what's important to us and what behaviours we hold ourselves accountable to.

We know that companies with a strong culture and shared purpose perform better in the long run. Our purpose of 'working together to deliver community priorities and placing our customers at the centre of everything we do' is one of the top reasons people choose to work here.

To deliver on our clear and ambitious strategy for the community, we defined how we work and how we lead so we can individually and collectively deliver for our customers. Find out more about our strategy for the community on our Boroondara Community Plan 2021-2031 page or on our Customer Experience Improvement Strategy page.

Our values represent what our people told us about why they are proud to work for Boroondara.

How we work


Always working with our customers' experience in mind and taking pride in supporting our community.

A circle with the word 'Customer' above it


Valuing each person for who they are by listening, understanding and showing that we care.

Two overlapping circles with the word 'Respect' above them


Doing the right thing, speaking up when it’s important and striving to live our values every day.

A shape made of overlapping circles with the word 'Integrity' above them


Challenging the status quo to improve things through curiosity, courage and learning.

A circle made of different coloured parts with the word 'Innovate' above it


Working together constructively to break down silos, putting our shared needs first and moving forward in a unified way.

A circle with two other semi circles overlapping it from either side with the word 'Collaborate' above them


Taking responsibility for what is ours and following through to ensure great results.

A series of overlapping triangles with the words 'Own-it' above them

How we lead

Create shared direction

Developing a collective vision of the way forward, doing the thinking upfront and focusing on what’s important to ensure we stay on track for delivery.

Three diamonds overlapping with the words 'Create shared direction' above them

Inspire possibility

Unlocking the potential of our people to challenge the status quo, enabling us to learn, adapt and evolve for the better.

Three arches with the words 'Inspire possibility' above them

Lead by personal example

The foundation of great leadership. Committing to personal growth and holding myself accountable to being the best leader I can be.

A pyramid made of triangles with the words 'Lead by personal example' above them

Empower others

Enabling others’ success by setting them up well, providing feedback, support and coaching, and holding them accountable for outcomes.

A staircase shape made of squares with the words 'Empower others' above them

Build trust

Fostering a safe and healthy culture where authentic and courageous conversations create robust relationships, enabling collaboration to flourish.

A circle with cross-hatching lines through it with the words 'Build trust' above it
Delivering what's important to our community logo

How we'll continue to innovate

We have room to improve, and that’s where you come in!

We are regularly presented with new challenges – from our customers, from our stakeholders, from each other – and we need to continue to grow and evolve in order to meet them.

We're looking for people who are willing to jump on board this journey with us; to contribute to and enrich our culture and to tackle the disruption created by digital technology - all while continuing to deliver outstanding services for our community.

If our values speak to you, then we invite you to dive in.

Our commitment to diversity and inclusion

We are committed to providing a safe culture where employees from all diverse backgrounds can bring their whole selves to work. Our Gender Equality Action Plan 2022-25 outlines the actions we will take to progress gender equality.

Download our Gender Equality Action Plan 2022-25

Careers at Boroondara

Learn more about working with us.

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