Some of our services have different times over the holidays, including household bin collections previously scheduled for Christmas and New Year's Day. See all affected services.

Arborists are specialists in tree care and can help you:

  • assess the health and safety of trees
  • remove unsafe trees and tree branches
  • treat tree diseases or pests
  • provide a long-term tree care plan.

The following steps will help you find the right arborist for your needs.

Step 1: Check credentials

Before hiring an arborist, make sure they:

  • have the right qualifications and experience (minimum Level 3 Certificate in Arboriculture)
  • have public health and safety insurance
  • are members of professional organisations such as the International Society of Arboriculture (ISA) or Arboriculture Australia
  • have logos on their trucks and quotes
  • can provide evidence of their insurance
  • can explain Boroondara's process for applying for a Tree Removal Permit and comply with state and local laws, such as the Tree Protection Local Law 2016
  • have references you can check from other sites they’ve worked on
  • aren’t door-knockers pushing you to agree to carry out urgent works immediately for payment in cash.

If you’re ever in doubt about a tree company, call our Statutory Planning team on 9278 4888.

If a canopy or significant tree is removed without a permit, even if the arborist told you no permits were required, you’ll be responsible as the property owner.

Step 2: Compare quotes

Before accepting a quote, compare the credentials and specifications of each quote. Also ensure they submit a contract specifying:

  • whether a Tree Protection Permit is required
  • start and finish dates
  • who's responsible for the clean up
  • what the total price includes
  • the hourly rate.

Step 3: Monitor practices

Professional arborists only perform works in an accepted manner. Unacceptable activities to watch out for include:

  • lopping (cutting off a branch or limb from the main body of a tree)
  • removing excessive amounts of live wood
  • using climbing spurs on trees that are not being removed
  • removing or disfiguring living trees without just cause.

To avoid this happening, do thorough reference checks before choosing an arborist.

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