If your household waste, food organics and garden organics (FOGO) or recycling bin is not emptied on your collection day, let us know within 2 business days. You can find out collection day on our Find your bin day page.
We do not collect bins on Good Friday, Christmas Day or New Year's Day. You can see any alternative collection days on our Changes to Council services on public holidays page.
Our online Report a bin problem form is available 24/7, or you can call us on (03) 9278 4444 between 8 am and 5:15 pm from Monday to Friday.
What happens next
Leave your bin out in its usual collection spot. We'll come by in a few days to empty it.
If your bin is overloaded or has waste we can't collect, we'll leave a leaflet in your letterbox.
Use our A to Z FOGO, recycling and waste guide to dispose of your waste correctly.