Content components We aim to collect your bin by 2 pm on your collection day. Find out your collection day on our Find your bin day page.We don't collect bins on Good Friday, Christmas Day or New Year's Day. To check collections on other public holidays, visit our Changes to Council services on public holidays page.Report a missed bin collectionIf your bin has not been emptied by 2 pm on your bin collection day, let us know within 2 business days so we can arrange another collection. Report a missed bin collectionAlternatively you can call us on (03) 9278 4444 between 8 am and 5:15 pm from Monday to Friday.We can't return to collect bins that are reported after 2 business days.Reasons for missed bin collectionYour bin might not have been collected because it:was overflowingwasn't visible to the collection trunk because something was blocking its viewwasn't put out in time on its allocated collection daywas not a City of Boroondara-issued bincontained contaminated contentincluded waste we cannot collectwas not your scheduled collection week (to find when your bins are collected, visit our Find your bin day page).We'll leave a card in your letterbox to tell you what the issue is and what action to take. Complete the required action and then contact us to request your bin to be emptied.It's your responsibility to remove contaminated materials from your bin (even if you weren't responsible for placing them there).What happens nextAfter you have reported your missed bin collection, leave your bin in its usual collection spot.If the missed bin was reported within 48 hours of collection day, we'll empty it within 2 business days. Otherwise, it will be emptied on the next collection day.Missed waste and green waste bins may be collected on a Saturday, but not recycling bins.Bin repair or replacementTo request repair or replacement of a damaged or stolen bin, visit our Request bin repair or replacement page.
