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We offer free replacement of lost or stolen bins and free repair to damaged bins. We replace bins on the spot if they're beyond repair.

Report a lost, stolen or damaged bin

If your bin is damaged

Put your damaged bin out on your next collection day. We'll repair it on the spot.

If we can't find or fix your bin, we'll return the following week on your collection day, regardless of whether it's your scheduled general waste collection week.

All bins will be repaired within 2 attempts. If we can't repair it, we'll replace your bin (like with like).

If your bin is lost or stolen

We'll deliver a replacement bin within 2 business days.

Note: we don't offer replacement bins for building sites, vacant land or vacant properties.

Broken or lost FOGO caddy

If your FOGO caddy is lost or broken, you can get an inexpensive replacement for less than $12 at most major retailers. We don't replace broken FOGO caddies.

If you find a lost bin

Contact us if you've found a lost bin on Council or private land. We will collect it within 2 working days.

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