We'll repair your household waste, recycling or green waste bin if it has been damaged. If it can't be repaired or has been stolen or lost, we'll replace it.
To prevent theft or damage to your bins, make sure you bring them in as soon as possible after collection.
You can report a damaged or lost bin in 3 ways and you'll need to provide your name, email address and property address:
Once you have reported your issue:
- Damaged bin: put your bin out as usual on your next collection day and leave it out until 5pm. We'll repair the bin or, if we are unable to fix it on the spot, we'll come back on your next collection day.
- Lost or stolen bin: we'll deliver a new bin within 2 business days.