Security cameras

Closed-circuit television (CCTV) cameras are located:

  • in Council facilities
  • surrounding Council facilities
  • in public spaces.

The purpose of the CCTV program is to:

  • uphold public safety by monitoring public activity 24 hours a day
  • provide Victoria Police with evidence that may be used in the prosecution of offenders.

We are responsible for providing, installing and maintaining the CCTV security camera system.

If there is an incident, police can use CCTV footage to assist with their investigation.

Accessing CCTV footage

Requests from members of the public to view CCTV footage must be made in writing and sent to the Chief Executive Officer. The request must include the date, time and location of the incident which the person wishes to view.

Send requests by:

We will inform applicants in writing of the outcome of their application.

Code of practice for security camera management

The code of practice for CCTV cameras in the City of Boroondara is based on the following principles:

  1. Council and the Victoria Police must only use the CCTV system for a legitimate purpose related to the objectives of the CCTV system.
  2. People are entitled to a reasonable expectation of privacy when in public places.
  3. The public interest in the operation of the CCTV system will be recognised by ensuring the security and integrity of operational procedures.
  4. The parties as users of the CCTV system should act responsibly and consider the reasonable expectations of an individual’s privacy.
  5. Reasonable steps must be taken to protect information gathered through public place surveillance from misuse or inappropriate disclosure.
  6. Council and the Victoria Police, as users of the CCTV system, must be accessible to the public and must be known and accountable for its proper use.
  7. Council has primary responsibility for the maintenance, management and security of the CCTV program, and the protection of the interests of the public.
  8. Council and the Victoria Police will be accountable to the public for the effective operation and management of the CCTV program.
  9. Council, as owner of the CCTV system, must take reasonable steps to inform people of the use of those devices.
  10. Regular monitoring and evaluation of the CCTV program will be undertaken. This is to identify whether the purposes of the program are being complied with and objectives are being achieved.
  11. Those employed to work in the CCTV control room as operators will meet the highest standards of probity.
  12. Access to the CCTV control room will be restricted to qualified operating staff and support staff. The control room will be protected from unauthorised access.
  13. Information recorded will be accurate, relevant and not exceed that which is necessary to fulfil the purposes of the CCTV program.
  14. Information will be obtained fairly and by the law.
  15. The possession of, and access to, recorded material will be only for authorised purposes. Recorded material will be kept for 31 days unless it is required in relation to the investigation of crime or for court proceedings. They will then be recorded over.

Body cameras

Our parking, animal management, health and local laws officers wear body cameras for their safety and wellbeing.

The cameras also benefit the community by collecting better evidence and helping to prevent anti-social behaviour.

The body cameras are attached to an officer’s uniform and are visible.

Your rights and privacy

We are committed to protecting your safety and privacy.

The cameras are used in public places and do not intrude on the rights of residents in private dwellings. Officers may use the camera on private property with the permission of the property owner.

Any personal information (footage) captured is protected from misuse, loss, unauthorised access, modification or disclosure under the Privacy Act 1988.

Personal information is destroyed or de-identified when it is no longer needed.

Inappropriate use of body cameras

If you believe one of our officers has inappropriately used a body camera, you can contact the Manager Civic Services via email at [email protected] or on (03) 9278 4444.

Freedom of information

You can request access to footage containing your personal information under the Freedom of Information Act 1982. For more information visit our Make a Freedom of Information request page.