Emergencies and who to contact

Our Municipal Emergency Management Plan, and what to do and who to contact in emergency situations.

Municipal Emergency Management Plan

Council's Municipal Emergency Management Plan 2018 aims to help prevent and minimise emergencies and their impact on the community. It was developed by our Municipal Emergency Management Planning Committee (MEMPC).

Members of the MEMPC include representatives from organisations such as Victoria Police, Ambulance Victoria, Metropolitan Fire Brigade, State Emergency Service, Red Cross, VCC Emergencies Ministry, Swinburne University, Parks Victoria, Centrelink and the YMCA.

The objectives of the plan are to:

• identify hazards and determine risks
• implement measures to prevent or reduce the causes or effects of emergencies
• manage Council resources in response to emergencies
• manage support with adjoining municipalities
• help affected community members to recover following an emergency
• provide details for Council relief and evacuation centres
• complement other local, regional and state planning arrangements.

The Municipal Emergency Management Plan (MEMP) has several sub-plans:

• Operational Arrangements for the Implementation of the Municipal Relief and Recovery Plan: operational guide for Council staff to use in an emergency.
• Municipal Emergency Relief and Recovery Management Arrangements: process for supporting communities affected by emergencies.
• Storm and Flood Emergency Plan: arrangements for the planning, prevention, response and recovery from flood incidents within the City of Boroondara.
• Heat Health Plan: strategy to help, educate and alert vulnerable community members of a declared heatwave to help reduce associated risks.
• Pandemic Plan: to reduce the impacts of a pandemic on the municipality, provide help and support, and make sure response activities are consistent across the whole of government.

Emergency advice and numbers

Below are some helpful numbers and advice for common emergency situations.

• Triple zero (000) for urgent police, fire and ambulance
• 132 500 Victoria State Emergency Service (VICSES)
• 9278 4444 Council after hours.

VicEmergency also provides emergency warnings and the latest information about hazards in your area. Download the VicEmergency app to receive warnings from the SES and other Victorian emergency services as they are issued.