Eight CCTV security cameras have been installed along the entertainment and shopping precinct on Glenferrie Road. These cameras are part of a CCTV project jointly run by Council and Victoria Police.

The purpose of the cameras is to:

  • uphold public safety by monitoring public activity 24 hours a day
  • provide Victoria Police with evidence that may be used in the prosecution of offenders.

We are responsible for the provision, installation and ongoing maintenance of the CCTV security camera system, while Victoria Police monitor the CCTV data at the Boroondara police station in Kew.

If there is an incident, police can use CCTV footage to identify the location and send officers to deal with the occurrence.

Camera locations

The eight cameras are located at:

  • 679 Glenferrie Road - under awning
  • 34 Linda Crescent - front awning
  • 662 Glenferrie Road - front awning
  • 672 Glenferrie Road - front awning
  • 662 Glenferrie Road - under awning
  • 637 Glenferrie Road - front corner
  • 347-349 Burwood Road - front corner
  • Serpells Lane car park - Citipower light pole.

Each CCTV camera is identified by a sign that lists phone numbers to report problems, complaints and enquiries.

Code of practice for security camera management

The code of practice for the CCTV cameras in Glenferrie Road is based on the following 16 principles:

  1. Council and the Victoria Police must only use the CCTV system for a legitimate purpose related to the objectives of the CCTV system.
  2. People are entitled to a reasonable expectation of privacy when in public places.
  3. The public interest in the operation of the CCTV system will be recognised by ensuring the security and integrity of operational procedures.
  4. The parties as users of the CCTV system should act responsibly and consider the reasonable expectations of an individual’s privacy.
  5. Reasonable steps must be taken to protect information gathered through public place surveillance from misuse or inappropriate disclosure.
  6. Council and the Victoria Police, as users of the CCTV system, must be accessible to the public and must be known and accountable for its proper use.
  7. Council together with the Victoria Police have primary responsibility for compliance with the purposes and objectives of the CCTV project for the maintenance, management and security of the project, and the protection of the interests of the public in relation to the project.
  8. Council and the Victoria Police will be accountable to the public for the effective operation and management of the CCTV project.
  9. Council, as owner of the CCTV system, must take reasonable steps to inform people of the use of those devices.
  10. Regular monitoring and evaluation of the CCTV project will be undertaken to identify whether the purposes of the project are being complied with and objectives are being achieved.
  11. Those employed to work in the CCTV control room as operators will meet the highest standards of probity.
  12. Access to the CCTV control room at the Boroondara police station will be restricted to qualified operating staff and support staff and the control room will be protected from unauthorised access.
  13. Information recorded at the Boroondara police station will be accurate, relevant and not exceed that which is necessary to fulfil the purposes of the CCTV project.
  14. Information will be obtained fairly and in accordance with the law.
  15. The retention of, and access to, recorded material will be only for the purposes provided in the Standard Operating Procedures Manual. Recorded material will be retained for 31 days unless it is required in relation to the investigation of crime or for court proceedings. They will then be recorded over.
  16. Contact related to the CCTV project between Council and the Victoria Police will be conducted strictly in accordance with the Memorandum of Understanding.