For the latest COVID-19 information and for information in your language visit the Victorian Government's Coronavirus website.

Our role during the coronavirus disease (COVID-19) pandemic

Local government performs an important role in Victoria’s emergency management arrangements. We have access to specialised local knowledge and we are in the best position to help our communities prepare for, respond to and recover from emergency situations.

We are planning and activating a number of relief and recovery efforts in line with both our Municipal Emergency Management Plan and Pandemic Plan to help our community.

We have convened a skilled team who lead our response to the 4 areas of municipal service delivery outlined in the Pandemic Plan.

The 4 areas of municipal service delivery are:

  • Community support and recovery
  • Public health
  • Business continuity
  • Local essential services.

Coronavirus support hotline

We have launched a dedicated hotline to help our residents who need it most during this challenging time. 

Our support team can arrange local emergency relief support or refer people to partner organisations and agencies who can help.

If you need help, call us on (03) 9278 4444 and press 6 to speak to a member of our support team between 8:30am and 5:15pm. You can also email [email protected]

Enforcing restrictions

Victoria Police is enforcing the current restrictions. If you want to report a suspected breach of public health restrictions, you can report it online.

Financial support

We have developed a $4.5 million support and relief package to help our local community. 

The relief package includes a range of initiatives designed to ease the financial burden on our residents, businesses and community groups.

Support for business

See COVID-19 business recovery to find out about:

  • enabling outdoor dining
  • council financial support
  • council online resources
  • promoting your business
  • Victorian Government financial support
  • Australian Government financial support
  • other resources

Visit the Victorian Government website for information on signs, posters and templates to help you maintain a COVID-safe workplace. 

Support for sports clubs

See Resources for sports clubs to find out about:

  • Return to play checklist
  • COVID-safe plan template
  • Receiving regular updates from Council

Community services

We have existing relationships with key service providers and community organisations that are well-placed to provide emergency relief and services during this time. 

You can download our directory for contact details and more information. Alternatively, call us on (03) 9278 4444 and press 5 to speak to a member of our support team between 8.30am and 5.15pm.

For a copy of the Community Services Directory, see the downloads below.

Family violence

With more people staying home due to the current restrictions, there may be an increased risk for people experiencing family violence.

If you or someone you know is in immediate danger, call 000.

Support is available for people experiencing family violence

Aboriginal and Torres Strait Islander people

Download the Aboriginal and Torres Strait Islander people fact sheet (PDF, 228 KB).

Meals on wheels

People over the age of 70 who are isolated and have no support network can receive Meals on Wheels for up to 6 weeks prior to an assessment. Call My Aged Care on 1800 200 422. 

Gambling support

Gambler's Help support services are available for anyone affected by gambling issues.

Support is available 24 hours a day, 7 days a week, on 1800 858 858.

Other support services 

There is a range of support services available to help you through this challenging time:


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