Problems with noise

If you're having problems with noise, there are steps you can take to resolve the issue.

If the problem noise is near your home, speak to your neighbour or the person responsible.

Sometimes people don't realise they're making unreasonable noise.

The EPA (Environment Protection Authority) has information about what noise people can make and when they can make it. Visit their website for residential noise restrictions.

For advice on approaching your neighbour, visit the Dispute Settlement Centre of Victoria.

Make a complaint

If the issue is not resolved by talking to the person responsible for the noise, contact the relevant authority to make a complaint.

Find out who to contact below.

Noise source

Who to contact

Residential noise and antisocial behaviour outside permitted hours.

This includes private parties, residential construction sites, and noise from equipment.

Local police station on 131 444

Ongoing residential noise.

This includes regular private parties, residential construction sites, and regular noise from equipment.

Record details of the noise and email it to [email protected].

Read how to record ongoing residential noise below.

Dog barking

Visit report a barking dog page

Construction on commercial sites

Council Local laws on (03) 9278 4949

Garbage trucks, operated by private contractors

Council Local laws on (03) 9278 4949

Garbage trucks, operated by City of Boroondara (trucks that include our logo)

Council Infrastructure Services on (03) 9278 4580

Industrial or commercial noise

Environment Protection Authority (EPA):
call (03) 9695 2722 or visit the EPA website

How to record ongoing residential noise

Ongoing residential noise includes regular private parties, residential construction sites, and regular noise from equipment.

For problems with ongoing residential noise, keep a noise diary for 2 weeks.

Send your diary to us via:

Your diary must include:

  • when the noise occurs (dates and times of day)
  • how long the noise goes for
  • the type of noise (such as air conditioner, music from radio)
  • which room you are in when you hear the noise
  • the volume of the noise (for example compared to a vacuum cleaner)
  • how it affects you (for example keeping you awake or waking you up).

You may need to keep completing a diary every 2 weeks until we have made a decision.

You must be willing to give evidence about this matter in a court of law, if needed.

What happens next

We will review your diary and let you know about any next steps.

We assess if the noise is:

  • a nuisance under the Public Health and Wellbeing Act 2008
  • unreasonable under the Environment Protection Act 1970.

We visit the location of the alleged noise and collect evidence, such as:

  • observations
  • statements
  • photographs
  • sound meter readings.

We work with the person responsible for the noise to try to resolve the situation. This includes suggestions on how to reduce noise to an acceptable level.

If the evidence does not support a nuisance, we'll give you advice on how to settle the matter privately.

More information

Contact Health Services on (03) 9278 4444.

Visit EPA for:


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