Some of our services are impacted due to COVID-19.

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If you have items that are in good condition, we recommend you donate them to charity. Locate Charity bins in Boroondara.

For complexes with 7 or more units we ask that your body corporate or managing agent book your hard waste collection on behalf of all residents.

Residents that have their bins collected by Council can book up to 2 hard rubbish collections each financial year.

We visit each suburb every 2 weeks (subject to availability). Collections take place on all public holidays except Good Friday, Christmas Day and New Year's Day.  

Every second Friday is reserved for multi-unit hard waste bookings.

To find out when, where and how much hard waste you can put out, see our Prepare for a hard waste collection page.

How to book

We are currently experiencing an increased demand for our hard waste collection service. If you cannot book a hard waste collection online within the next 28 days, please contact us on 9278 4444 to request a booking.

Book a collection online 

Or call 9278 4444 between 8am and 5:15pm, Monday to Friday.

Once your collection day is confirmed, see prepare for hard waste collection.

What we collect

  • whitegoods including washing machines, fridges and dishwashers (for safety reasons, tape all doors shut)
  • timber (up to 12 pieces, neatly stacked, no more than 1.5 m long)
  • couches (no more than 1.5 m long and no more than 2 m³)
  • small household appliances
  • furniture
  • panes of glass (wrapped in paper)
  • empty paint tins with lids off
  • e-waste
  • tools and lawn mowers
  • carpet (up to 3 rolls)
  • mattresses and bed bases, all sizes, up to 2 per collection
  • small car parts, excluding tyres

What we don't collect

  • regular weekly household waste
  • regular fortnightly household green waste
  • regular weekly household recycling
  • building materials – including rubble or debris
  • renovation materials e.g. bathtubs, old kitchen cabinets, toilets etc.
  • bricks, concrete and ceramic tiles
  • plaster board and cement sheeting
  • timber fencing or wall frames
  • other fencing and materials
  • timber pallets
  • car tyres
  • batteries (all types)
  • light bulbs and tubes
  • gas and barbecue cylinders
  • hazardous materials, such as asbestos or chemicals
  • paint and other liquid hazardous waste
  • pianos
  • polystyrene or any other type of plastic foam packaging (solid, beans, etc.)
  • items over the maximum size allowances (no more than 2 cubic metres, with each item maximum 1.5 metres long [mattresses excepted]).

A to Z recycling and waste guide

You can find a detailed list of waste items and how to dispose of them in our A to Z recycling and waste guide. This includes information about how to dispose of items we don't collect in the list above. 

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