Coronavirus update 13 March 2020

COVID-19 restrictions: what's closed and what's open.

If you get a parking fine, you must apply for a review before the due date shown on your parking fine.

You can request a review of your parking fine under certain circumstances set by the Victorian State Government. You can request a review of your fine, if you think:

You might be asked to provide evidence to support your application.

We may have taken photos of your infringement. You can check our Photos of your parking infringement page to see if any photos of your infringement have been taken. Our officers do not take photos at all locations.

Exceptional circumstances due to COVID-19

You can apply for a review of your parking fine:

  • for medical reasons
  • if you are experiencing financial hardship due to COVID-19. 

To apply for a review of your parking fine due to COVID-19, you will need to provide:

  • documentation that supports the circumstances, including times and dates
  • a medical certificate (if you are applying for medical reasons)
  • an income declaration form (if you are applying due to financial hardship).

Exceptional circumstances

You can apply for a review of your parking fine if you experienced and unexpected event, for example:

  • a medical emergency
  • you temporarily parked a damaged vehicle directly following an accident
  • you had a mechanical breakdown.

Attachment needed: documents that support the exceptional circumstances, including time and date. These documents could include a mechanic receipt, medical certificate, or tow truck receipt.

Special circumstances

You can request a review of your parking fine if you were affected by:

  • intellectual disability
  • mental illness or disorder
  • a serious addiction to drugs or alcohol
  • homelessness
  • family violence

See the Fines Victoria website for more information on these special circumstances in more detail.

Attachment needed: evidence from a medical practitioner, social worker or drug and alcohol counsellor with your application.

Contrary to the law

You can appeal a parking fine if you believe no parking offence took place. For example, you received a fine for parking in a loading zone on a Saturday, but the zone rules only apply Monday to Friday.

Attachment helpful: a photo of the sign where the parking fine was issued

Mistake of identity

You can appeal a parking fine if you weren’t the driver who committed the parking offence. 

If your car was stolen, you will need to provide a copy of the police report. 

If your registration number was recorded incorrectly, you will need to provide a copy of your vehicle registration certificate. 

If you weren’t the driver of the vehicle when the parking offence occurred, you can nominate a driver. To do this, complete the nomination statement form and:

  • email it to [email protected]
  • post it to Boroondara City Council, Private Bag 1, Camberwell, VIC 3124

Unaware of parking fine

If you were unaware of your parking fine, you can apply for a review.

You must make an appeal within 14 days of becoming aware of the parking fine. 

You cannot appeal a fine if you moved addresses, but have not notified VicRoads within 14 days of changing your address. Your parking fine will not be cancelled based on this. We might, however waive any additional costs, such as late fees.

Attachment needed: evidence to support your claim that you were unaware.

How to request a review

If your fine falls into one of the above categories, you can fill out an online form and request a review. 

Fill in the online form 

You can also write to the City of Boroondara at Private Bag No. 1, Camberwell, VIC 3124

Make sure you fully understand the reasons you can request a review. You are only allowed one application for review per fine (under the Infringement Act 2006).

If you apply for a review of your parking fine, we will respond to you within 90 days. We will confirm whether your review was successful or not. While your fine is under review, it will be put on hold, so you won’t incur any additional fees. 

For more information on the type of parking fine you've received, see our Understand your parking fine page.

While we can't do a review of your fine over the phone, we can answer any queries you may have if you are the infringement recipient. However, we won't accept rude, abusive or disrespectful comments. 

Organise a payment plan 

If you are not eligible for a review and need more time to pay your fine, you can organise a payment plan. 
You can organise a payment plan, if you have:

  • experienced financial hardship due to COVID-19
  • a Health Care Card
  • a Concession card.

You will need to provide evidence with your application. Your request for a payment plan must be sent in writing. It must state how much you can pay and at what frequency. For example, $20 every fortnight.

You can email your application for a payment plan to [email protected] or write to us at Private Bag 1, Camberwell Victoria 3124.

Payments must be made in person or via BPay. Use the biller code 131656 and state the reference number on your Payment Plan approval notice. 

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