Help getting around

The Boroondara community bus

Our community bus service is for adults aged 65 and over. 

It’s an affordable, pre-booked option for door-to-door transport on weekdays in Boroondara.

You can use the bus for:

• regular shopping trips
• getting to the gym or library
• attending seniors groups activities and events.

Our bus drivers will make sure you’re picked up and arrive home safely. 

Our fleet of buses are fitted for your safety. You’ll find boarding easier with additional low steps. Our friendly drivers will also help with bags and walking aids.

Once a month, you can join our ‘hop on board’ program for longer day trips outside Boroondara. You can visit shopping centres such as The Pines and Westfield Doncaster. 

Booking the bus

Our buses operate from 9 am to 5 pm on weekdays, on a set schedule.

The bus takes a different route each day of the week and the schedule is updated over time.

You need to book in advance to use this service, whether it’s a single booking or a regular booking.

To find out more about the bus schedule and to make a booking, email [email protected] or call us on (03) 9278 4777 between 9 am and 5 pm on weekdays, excluding public holidays.

First time booking the bus?

You need to be approved by My Aged Care to receive this service through the Commonwealth Home Support Programme (CHSP).

Call 1800 200 422 to register with My Aged Care. You can learn more about the services available and the fees on the My Aged Care website.

Once approved, call us on 03 9278 4777 to start using the community bus.

We’ll arrange a time to visit you to talk more about how the bus service operates. 

Getting to know you better helps us ensure that the service we offer will meet your needs and that you have a good experience.

Help getting to medical appointments

We can organise volunteers to pick you up from your home and take you to and from medical appointments. This service is available Monday to Friday, and you’ll need to book at least 2 weeks in advance.

First time booking transport to appointments?

You need to be approved by My Aged Care to receive this service through the Commonwealth Home Support Programme (CHSP).

Call 1800 200 422 to register with My Aged Care. You can learn more about the services available and the fees on the My Aged Care website.

If you’re approved for this service, you can make a volunteer transport booking by emailing [email protected] or call us on (03) 9278 4777 between 9 am and 5 pm on weekdays, excluding public holidays.

Become a volunteer driver

If you would like to volunteer to drive older residents around to medical appointments, you can find out more on our Volunteer driver page.

Public transport for seniors

If you’re a senior in Victoria, you may be eligible for a free seniors myki and a 50% discount on travel. Find out more on the Public Transport Victoria website.

To apply for a seniors card, go to the Seniors Online Victoria website.

You may also be eligible for a free travel pass if you:

• are legally blind
• use a wheelchair or mobility scooter
• have a disability
• are a carer.

Find the full range of travel passes and concessions on the Public Transport Victoria website.

Help using public transport

Travellers Aid is a not-for-profit organisation that provides support, advice and assistance to people who need help using public transport. They have service centres at Southern Cross and Flinders Street stations where you can:

• hire mobility equipment
• get picked up by a buggy
• arrange for a volunteer to accompany you to appointments in the city.

You can find out more on the Travellers Aid website.

Subsidised taxi fares

The Victorian Government’s Multi Purpose Taxi Program assists people with accessibility and mobility needs. The program gives people who qualify half off their total taxi fare, up to $60, with some limits.
Your doctor will complete the online application form so you can join this program.

To be eligible, you must have a:

• severe disability that prevents you from safely and independently using public transport
• permanent disability
• disability that is not likely to improve with treatment.

For more information and to check the full eligibility requirements for the program, visit the Safe Transport Victoria website.