We offer transport services for those who are eligible, as do many community groups and aged care service providers.

These services take residents to and from shopping centres and help them get their shopping and mobility devices on and off the bus. Other supported trips include social activities like seniors groups and outings to places of interest around Melbourne and beyond.

Before you can use our services

To use our transport services you, or the person you are organising these services for, needs to be approved by My Aged Care to receive transport services through the Commonwealth Home Support Programme (CHSP).

You can apply for an assessment by calling My Aged Care on 1800 200 422, or learn more about the services available and the fees on the My Aged Care website.

Following the My Aged Care assessment, our staff will need to visit the person interested in our transport services at home to discuss their needs and suitability for this program.

Fees apply.

Existing clients

If you already receive transport services from us and you have any questions, you can email [email protected] or call us on (03) 9278 4777 between 9am and 5pm on weekdays (except public holidays).

Community buses

Our community buses are available to pick you up from your home and drive you to local shopping centres, libraries, senior citizen clubs and community health centres.

Our buses operate from 9am to 5pm on weekdays, on a set schedule. You will need to book in advance to use this service, whether you need single booking or a regular booking.

Not-for-profit organisations can also hire our 10-seater community bus. To hire the community bus, the driver needs to have a full Australian drivers' licence.

If you have been approved for this service, or want to hire our 10-seater community bus, you can email [email protected] or call us on (03) 9278 4777 between 9am and 5pm on weekdays (except public holidays).

Volunteer transport

We can organise volunteers to pick you up from your home and take you to medical appointments. This service is available Monday to Friday, and you will need to book at least 2 weeks in advance to use this service.

If you have been approved for this service you can make a volunteer transport booking by emailing [email protected] or call us on (03) 9278 4777 between 9am and 5pm on weekdays (except public holidays).

Become a volunteer driver

If you would like to volunteer to drive people around, you can find out more on our Volunteer opportunities page.

Other transport resources

Road safety education

We offer a variety of free and low-cost courses to assist older people to remain mobile, connected and to travel confidently and safely within our community.

These are funded by the Department of Transport’s Community Road Safety Grants Program, in support of Victoria’s Road Safety Strategy 2013-2022. Courses are run a few times a year.

Join our mailing list and be notified as courses are scheduled. Email [email protected] to join our mailing list.

Wiser Driver course

Upgrade your knowledge of driving, build upon your own experience, and become a wiser driver in a friendly and informal setting. Join this free 4-week comprehensive driver program. Each session runs for 2-hours.

Find out whether there are any upcoming Wiser Driver courses on our Events page.

To host a Wiser Driver course at your senior’s facility please email our Sustainable Transport team at [email protected] or call us on (03) 9278 4444.

Bike safety skills workshops for adults

Equip yourself with the skills to ride confidently and safely on the road in one of our low-cost workshops. Find out more on our Bike skills workshops page.

You can email us at [email protected] to join our mailing list and be notified about our upcoming road safety courses or for further information about our road safety education programs.

Public transport

Public transport fares and concessions

Discounts on public transport fares are available to Pensioners, War Veterans and Widow(er)s, and Seniors Card holders.

To be eligible for a Seniors Card you must be over 60 and retired or working less than 35 hours per week. A Seniors Card entitles you to discounted fares at all times, free travel on weekends in the city, free off-peak travel vouchers for V/Line (country) trains and discounts with some businesses.

Find out more and apply for the Seniors Card on the Seniors Online Victoria website.

You may also be eligible for a free travel pass if you are legally blind, use a wheelchair or mobility scooter or have a disability. Carers are also eligible to receive a free travel pass. Find the full range of travel passes and concessions on the Public Transport Victoria website.

Assistance using public transport

Travellers Aid is a not-for-profit organisation that provides support, advice, and assistance to those who need help using public transport. They have service centres at Southern Cross and Flinders Street stations where you can hire mobility equipment, get picked up by a buggy or arrange for a volunteer to accompany you to appointments in the city.

You can find out more on the Travellers Aid website.

Half price taxis

If you have a severe and permanent disability, your doctor can apply for you to get a 50% discount on taxi fares. Find out more on the Commercial passenger vehicles Victoria website.

Transport available

Find local activities where transport is provided.

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