We’re committed to supporting older adults to live independently, stay healthy and remain connected to their community.
The Aged Care Navigation service offers free, confidential support to help people aged 65 and over or Aboriginal and Torres Strait Islander people aged 50 and over, access services through My Aged Care. These services can help you stay safe and supported at home for longer.
Our aged care navigator can:
- explain how My Aged Care works and who is eligible
- assist with registration or reassessment
- help you access government-funded services
- connect you with local supports and social activities
- give you clear information and resources so you can understand your options.
If you want to speak to someone directly:
- complete the Aged Care Navigation Enquiry Form and receive a call back
- call (03) 9278 4586
- email [email protected]
Drop-in sessions
If you would like to speak to an aged care navigator in person, we’ll be holding drop-in information sessions at our libraries. No need to book – just drop in.
Ashburton Library
154 High Street
- Monday 18 August from 10 am to 12 pm
- Friday 10 October from 11 am to 1 pm
Balwyn Library
336 Whitehorse Road
- Tuesday 26 August from 10 am to 12 pm
- Friday 17 October from 11 am to 1 pm
Camberwell Library
340 Camberwell Road
- Thursday 4 September from 10 am to 12 pm
- Monday 27 October from 11 am to 1 pm
Hawthorn Library
584 Glenferrie Road
- Tuesday 9 September from 10 am to 12 pm
- Monday 3 November from 11 am to 1 pm
Kew Library
Corner Cotham Road and Civic Drive
- Thursday 18 September from 10 am to 12 pm
- Tuesday 11 November from 11 am to 1 pm