Before you can access aged care services, you must register with My Aged Care and be assessed as eligible.

My Aged Care staff will help you to plan what services you need and to choose suitable providers.

The fees for these services are subsidised by the Australian and Victorian Governments and are means tested. This means the amount you pay will be based on your financial situation.

65 years or over

You will need to be at least 65 years old to access subsidised services, or 50 years old for Aboriginal and Torres Strait Islanders.

How to apply

Step 1. Call My Aged Care

Have your Medicare card handy. The My Aged Care staff will ask you questions about your current situation to help them understand your care needs.

Call 1800 200 422 between 8am and 8pm Monday to Friday and 10am and 2pm Saturday.

You can also visit the My Aged Care website for more information.

If you are helping someone else

To act as a representative for someone, you can either submit a signed consent form or the person you are representing can give their consent over the phone. If you are helping someone register we recommend you call My Aged Care when you are in the same room together.

Step 2. Agree on a home support plan

After talking to you on the phone, if My Aged Care decides you may be eligible to receive subsidised services, they will organise for an assessor to contact you.

If you need a formal assessment, an assessor will contact you to arrange a time to come and visit you in your home. This assessment is free and will involve a more detailed discussion about your health care and support needs.

My Aged Care Assessment staff are trained professionals who can help you with your concerns. You may also find it helpful to have a family member, friend or carer present during the assessment visit, to provide additional support to you.

Your assessor will work with you to choose service providers and help you make any necessary arrangements.

You do not have to accept all the services recommended for you. You can choose the provider and the services you want. You can ask for a list of local providers or you can do your own research online at the My Aged Care website or the Victorian Government’s Better Health website.

After the assessment, My Aged Care will send a letter confirming which level of care you’ve been approved for, either:

  • Entry level care via the Commonwealth Home Support Programme (CHSP), or

  • More complex, coordinated care via a Home Care Package (HCP). Council does not provide HCP services.

Step 3. Talk to providers and agree on costs

Once you have been referred to a local provider for services, they will contact you directly.

Ask them about the services they will offer you, the people they will send to perform these services and about fee arrangements. Fees are subsidised and means tested. This means how much you pay will be based on your financial situation.

Any fees need to be agreed between you and the service provider before you start receiving services.

For more information visit the My Aged Care website.


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