We work in partnership with the community, emergency services and other relevant agencies and organisations to help prevent and minimise emergencies and their impact on the community.

See Council's Municipal Emergency Management Plan, which includes our plans and strategies for responding to emergencies such as floods and heatwaves.

Below are some helpful numbers and advice for common emergency situations.

  • Triple zero (000) for urgent police, fire and ambulance
  • 132 500 Victoria State Emergency Service (VICSES)
  • 9278 4444 Council after hours.

VicEmergency also provides emergency warnings and the latest information about hazards in your area. Download the VicEmergency app to receive warnings from the SES and other Victorian emergency services as they are issued.


In the event of a fire, immediately call triple zero (000).

The Metropolitan Fire Brigade has helpful information about safeguarding your house against a residential fire.

Suburban homes can also be at risk of bushfire, especially if they're located near parks or reserves. The Country Fire Authority and Metropolitan Fire Brigade can help you understand the risks and prepare a plan.

Flood or storm

During a flood or storm emergency, contact the Victoria State Emergency Service (VICSES) on 132 500.

VICSES also has helpful information about how to prepare and stay safe during a storm.

Fallen trees

If a tree or branch has fallen on Council land, contact Council.

If a tree or branch has fallen on private land, contact VICSES on 132 500.

Fallen powerlines and outages

If a powerline is down or you are experiencing faults, outages and loss of power supply, call triple zero (000).

You can also contact your electricity distributor. You can find the electricity and gas distributors for your area on the AGL website.

Hazardous materials

If there's a chemical emergency near you, do not leave your home. Close all windows and doors, turn off heating, fans and air-conditioning and cover or shut all vents. The air inside your home should give you protection for several hours.

Listen to emergency radio broadcasts or visit relevant websites to find out when it's safe to leave your home.

The Metropolitan Fire Brigade has more information about what to do in this situation.

Don't handle hazardous materials, such as chemicals that are corrosive, combustible, flammable, toxic or explosive. WorkSafe Victoria has guidelines on handling hazardous materials.

See asbestos for more information about the handling and removing asbestos.


If you believe you or someone else has been poisoned, contact the Victorian Poisons Information Centre on 13 11 26.

The service is open 24 hours and can advise on snake and insect bites, mistakes with medicines, overdoses and all other kinds of poisoning.

Traffic accidents and disruptions

If you are in or witness an accident, call triple zero (000).

If there is a traffic obstruction or issue, contact Council or call triple zero (000).

For current information on traffic disruptions, visit VicRoads or follow them on Facebook or Twitter.

Animals during an emergency

Pets and animals are considered part of the family and should be included in your household emergency plan. For example, it is important to plan for the welfare of your pets during heatwaves and storms.

RSPCA Victoria and Department of Economic Development, Jobs, Transport and Resources have helpful information on protecting your pets in emergencies.

For emergencies involving domestic animals, contact Council.

For emergencies involving local wildlife, contact Wildlife Victoria on 1300 094 535.

Council can also help if you have lost or found an animal.

Also see Victorian Emergency Animal Welfare Plan.