If you are unable to pay your rates due to job loss or forced business closure as a result of COVID-19, see our existing Financial Hardship policy 

Send an email to [email protected] to discuss options for a rate deferment. 

Rates notices are sent out in August.

If you’ve lost your rates notice, you can request a new copy by emailing [email protected].

You’ll need to provide:

  • your property address
  • your full name
  • company name (if your property is registered to a company).

You may need to provide supporting documents such as a certificate of title, or proof that you are a company director.

Learn more about how your rates are calculated and spent.

How to pay

Telephone and internet banking - BPAY

Pay using the Biller Code and Reference Number on your rates notice.  Make payments from your credit card, savings or cheque account. 

You can also send your next rates notice to your online bank account by registering via the ‘BPAY View’ or ‘View Bills’ section in your account. 

Our website

Pay your rates online via the payment portal. Use the unique reference number in the top right hand corner of your rates notice. Credit card surcharges apply. 

Direct debit 

Fill in the online direct debit application form, or print out and complete the hard copy direct debit form (PDF, 106 KB).

You don’t need to complete this form again if you selected this option last year. 

If you want to change or cancel your direct debit arrangement, you need to tell us in writing. You can send an email to [email protected].

Or you can post a letter to: 

City of Boroondara
Private Bag 1
Camberwell VIC 3124 


Call us on 1300 722 151 and follow the prompts to make secure payments. Credit card surcharges apply. 

Australia Post 

Present your notice at any Post Office to pay by cash, cheque or EFTPOS. Ensure cheques are made payable to 'City of Boroondara' and crossed 'Not negotiable'. 


Include a copy of your notice or your reference number, and mail with your cheque or money order made payable to ‘City of Boroondara’, and crossed ‘Not Negotiable’ to:

City of Boroondara
Private Bag 1
Camberwell VIC 3124 

Ensure you mail your payment in time, as we don’t accept postal delays as a reason for late payment. We do not issue a receipt for payments received through the mail.

In person 

Visit our customer service desk during opening hours. For more information, visit Contact us.

Dishonoured cheques

If your payment by cheque is dishonoured by your financial institution, you will incur a Council administration fee.

When to pay

Pay a lump sum

The deadline for lump sum payments for 2021-2022 is 15 February 2022.

If you choose to pay your rates in a lump sum by 31 August 2021, you will receive a 2 per cent discount on the Council rates and charges component of your total bill.

Pay in instalments 

Use any payment method to pay your rates in 4 instalments. The due dates are:

  • 30 September 2021
  • 30 November 2021
  • 28 February 2022
  • 31 May 2022. 

Monthly instalments

You can use Direct Debit to pay in 10 monthly instalments. Payments are processed on the last day of the month, from August to May. Apply to pay via direct debit.

Concession rebates

If you are a pensioner who has a current DSS/DVA Pensioner Concession Card or a current DVA Gold Card specifying War Widow or TPI, you may be eligible for a rebate on your current rates and charges.

Visit the Department of Families, Fairness and Housing to download the application form and find out more, or phone Council on (03) 9278 4444.

Financial hardship 

If you are experiencing financial hardship and would like to discuss special payment arrangements, contact Revenue and Property Services on (03) 9278 4325. You may be able to defer payment of your rates, charges, and Fire Services Property Levy if you meet the required criteria.

Please download the Rates and Charges Deferment and Financial Hardship Policy.

Download Rates and Charges Deferment and Financial Hardship Policy

Update your details on a rates notice

Update your rates payment details to tell us about any of these changes: 

  • Change of property ownership
  • Change of name
  • An owner has passed away
  • Change of address
  • Change of business name.

You may need to provide supporting documentation such as a copy of title, marriage certificate or death certificate.

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