If you are unable to pay your rates due to job loss or forced business closure as a result of COVID-19, see our Financial hardship section below.

Rates notices are sent out in August every year. You can find out more about rates and how they are decided on our How rates are calculated page. We also have information about what your rates go toward in our What your rates pay for page.

If you’ve lost your rates notice, you can request a new copy by emailing [email protected] with the following details:

  • your property address
  • your full name
  • the company name (if your property is registered to a company), and supporting documents such as a certificate of title (if you are not the recorded property owner), or proof that you are a company director (if the property is registered to a company).

Payment dates for each payment option

There are four payment options, as described on your rates notice. You can pay your rates by any of the following options.

Payment options Description and amount Due dates 2022 to 2023
Option 1

Payment in full - with a 2% discount.

Discount is on the Council rates and charges part of your total bill.

31 August 2022
Option 2 Payment in full 15 February 2023
Option 3

Payment in 4 instalments.

If the first payment is not received by the first due date, then the balance of the account will be due by 15 February 2023.

30 September 2022

30 November 2022

28 February 2023

31 May 2023

Option 4

Payment in 10-month instalments by direct debit.

Details are available in our Direct debit section below. Ensure you have submitted the application form or any updates by 22 August 2022, in time for the first payment.

Recurring payments on the last day of each month for a total of 10 months.

First payment on 31 August 2022

Last payment on 31 May 2023

How to pay

There are many easy ways to pay your rates notice. If you are a pensioner, check if you are entitled to a rebate in our Pension concession rebates section below.

Direct debit

Have your rates paid automatically from your nominated cheque or savings account on a  monthly, quarterly or annual basis. This is available for payment options 2 to 4 in the table above, and credit cards are not accepted.

If you want to:

  • Set up direct debit for the first time, fill in the online Direct debit application form. You can also print and complete the Hard copy direct debit form (PDF, 106 KB) and email the completed form to [email protected] or submit the form at our Council offices using the details on our Contact us page.
  • Continue to use direct debit as you did last year, then you don’t need to complete this form again. The same payment details will automatically be applied.
  • Change or cancel your direct debit arrangement, you need to tell us in writing. Either email [email protected] your request, or mail a letter to City of Boroondara, Private Bag 1,Camberwell VIC 3124.

Online payment

Secure, online payments can be made using our online Rates payment form and your unique reference number on your rates notice.

Please note: Credit card surcharges apply. You can find out more on our Payments page.

BPAY (telephone and internet banking)

Pay using the Biller Code and your unique reference number on your rates notice. Make payments from your credit card, savings or cheque account.

You can also send your next rates notice to your online bank account by registering via the ‘BPAY View’ or ‘View Bills’ section in your account.

Our telephone bill payment service

Call us on 1300 722 151 and follow the prompts to make secure payments.

Please note: Credit card surcharges apply. More information is available on our Payments page.

Australia Post 

Pay in store at an Australia Post Office. You can pay in cash, by EFTPOS or by credit card (Visa, Mastercard or Amex).

Ensure cheques are made payable to 'City of Boroondara' and crossed 'Not negotiable'.

Mail

Detach the perforated section of your rates notice and mail this to City of Boroondara with your cheque or money order made payable to ‘City of Boroondara’ and crossed ‘Not Negotiable’. The Council offices mailing address is City of Boroondara, Private Bag 1, Camberwell VIC 3124.

Please ensure you mail your payment in time for it to be received by Council, as we don’t accept postal delays as a reason for late payment. We do not issue a receipt for payments received through the mail.

In person 

Visit our customer service counter at 8 Ingelsby Road, Camberwell. Opening hours are Monday to Friday, between 8 am to 5:15 pm.

Dishonoured cheques

If your payment by cheque is dishonoured by your financial institution, you will incur a Council administration fee.

Pension concession rebates

Rebates on your rates and charges may apply if you hold a current and valid concession card, if you are a pensioner who has either:

  • a current DSS/DVA Pensioner Concession Card
  • a current DVA Gold Card specifying War Widow or TPI.

Visit the Department of Families, Fairness and Housing website for eligibility information and to download the applicable 'Municipal rates concession' application form that you need to complete and submit to Council to process. Once you have completed the applicable 'Municipal rates concession' application form, you can email the completed form to [email protected] or submit the form in person at our offices. You can find out office hours and locations on our Contact us page.

Financial hardship 

If you are experiencing financial hardship and would like to discuss special payment arrangements, call our Revenue and Property Services team on (03) 9278 4325. You may be able to defer payment of your rates, charges and Fire Services Property Levy if you meet the required criteria.

You can download the Rates and Charges Deferment and Financial Hardship Policy below.
 

Download Rates and Charges Deferment and Financial Hardship Policy

Update your details on a rates notice

Fill in our online Update your rates payment details form to tell us about any of these changes: 

  • Change of property ownership
  • Change of name
  • If an owner has passed away
  • Change of address
  • Change of business name.

You may need to provide supporting documentation such as a copy of title, marriage certificate or death certificate.


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