Send an email to [email protected] to discuss options for a rate deferment.
Rates notices are sent out in August.
Learn more about how your rates are calculated and spent.
Telephone & Internet Banking - BPAY
Pay using the Biller Code and Reference Number on your rates notice. Make payments from your credit card, savings or cheque account.
You can also send your next rates notice to your online bank account by registering via the ‘BPAY View’ or ‘View Bills’ section in your account.
You don’t need to complete this form again if you selected this option last year.
Present your notice at any Post Office to pay by cash, cheque or EFTPOS. Ensure cheques are made payable to 'City of Boroondara' and crossed 'Not negotiable'.
Include a copy of your notice or your reference number, and mail with your cheque or money order made payable to ‘City of Boroondara’, and crossed ‘Not Negotiable’ to:
City of Boroondara
Private Bag 1
Camberwell VIC 3124
Ensure you mail your payment in time, as we don’t accept postal delays as a reason for late payment. We do not issue a receipt for payments received through the mail.
Visit our customer service desk during opening hours. For more information, visit Contact us.
If your payment by cheque is dishonoured by your financial institution, you will incur a Council administration fee.
Pay a lump sum
The deadline for lump sum payments for 2020-2021 is 15 February 2021.
If you choose to pay your rates in a lump sum by 15 September 2020, you will receive a 2 per cent discount on the Council rates and charges component of your total bill.
Pay in instalments
Use any payment method to pay your rates in 4 instalments. The due dates are:
- 30 September 2020
- 30 November 2020
- 28 February 2021
- 31 May 2021.
You can use Direct Debit to pay in 10 monthly instalments. Payments are processed on the last day of the month, from August to May. Apply to pay via direct debit.
If you are a pensioner who has a current DSS/DVA Pensioner Concession Card or a current DVA Gold Card specifying War Widow or TPI, you may be eligible for a rebate on your current rates and charges.
If you are experiencing financial hardship and would like to discuss special payment arrangements, contact Revenue and Property Services on 9278 4325. You may be able to defer payment of your rates, charges, and Fire Services Property Levy if you meet the required criteria.
Please download the Rates and Charges Deferment and Financial Hardship Policy.
Download Rates and Charges Deferment and Financial Hardship Policy
Update your rates payment details to tell us about any of these changes:
- Change of property ownership
- Change of name
- An owner has passed away
- Change of address
- Change of business name.
You may need to provide supporting documentation such as a copy of title, marriage certificate or death certificate.