On the Australia Day public holiday on Monday 28 January, some of our services and centres may be closed or have different hours. Please see details of all affected services.

Register to Receive your rates notice via email. You can also have your next rates notice sent to your online banking by registering via the ‘BPAY View’ or ‘View Bills’ section on your online banking account. 
 
For more information on how your rates are calculated and spent, read our Understanding your rates notice page.
 

How to pay

Online

  • Online Payment Portal using the unique reference number in the top right hand corner of your rates notice.
  • Post Billpay (or phone 13 18 16). You will need the Billpay code and reference number on your notice.
  • Bpay: you will need the Biller Code (93633) and Reference Number from your rates notice. Payments can only be made from savings or cheque accounts. We do not accept credit card payments via Bpay.

By Direct Debit

Online Direct Debit application form

Or print out and complete the Direct Debit application form.

You don't need to complete this form again if you selected this option last year.

By mail

Detach the bottom of the notice and mail with your cheque or money order- made payable to 'City of Boroondara', crossed 'Not negotiable' - to: City of Boroondara, PO Box 14608, Melbourne VIC 8001.

Make sure you mail your payment in time, as we do not accept postal delays as a reason for late payment. We do not issue a receipt for payments received through the mail.

In person

  • Australia Post: present your rates notice at any Post Office to pay by cash, cheque or EFTPOS. Ensure cheques are made payable to 'City of Boroondara' and crossed 'Not negotiable'. 
  • At Council cashiers desks in Camberwell, Kew and Hawthorn.
Dishonoured cheques

If your payment by cheque is dishonoured by your financial institution, you will incur a Council administration fee.

Payment options

Pay a lump sum

The deadline for lump sum payments for 2018-2019 is 15 February 2019.

If you opt to pay your rates by 31 August 2018 and in a one lump sum, you will receive a 2 per cent discount on the Council rates and charges component of your total bill.

Pay in instalments

Use any method to pay your rates in 4 instalments. The due dates are:

  • 30 September 2018
  • 30 November 2018
  • 28 February 2019
  • 31 May 2019

You can use Direct Debit to pay in 10 monthly instalments. You must complete a Direct Debit application form.

Concession rebates

If you are a pensioner who has a current DSS/DVA Pensioner Concession Card or a current DVA Gold Card specifying War Widow or TPI you may be eligible for a rebate on your current rates and charges.

Contact Department of Human Services to find out more, or phone Council on 9278 4444.

Financial hardship

If you are experiencing financial hardship and would like to discuss special payment arrangements, please contact Revenue and Property Services on 9278 4325. You may be able to defer payment of your rates, charges, and Fire Services Property Levy if you meet the required criteria.

Update your details

Complete the Change of details form to update your rates payment details, including:

  • Change of property ownership
  • Change of name
  • An owner has passed away
  • Change of address
  • Change of business name.

You may need to provide supporting documentation such as a copy of title, marriage certificate or death certificate.

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