Pay your rates

When looking at your November quarterly rates notice, you might notice biller codes missing for these 2 payment types:

• Our Australia Post Billpay code is 0386. Your individual reference is printed on your notice.
• Our BPAY Billpay code is 93633. Your individual BPAY reference is printed on your notice.

We apologise for any inconvenience. If you have any questions, please contact us on 9278 4444 or email [email protected].

Rates notices are sent out in August each year. 

Your rates help fund essential services in Boroondara like waste collection, local infrastructure and community programs. Find out more about what your rates pay for.

Payment options and due dates (2025–2026)

Lost your rates notice?

If you can't find your rates notice, request a copy by emailing [email protected] with your property address and your full name.

If the property is registered to a company, please include supporting documents such as a Certificate of Title.

Payment assistance and support

We're committed to assisting all ratepayers who are experiencing any degree of financial difficulty or financial hardship.

• Financial difficulty means it's hard paying debts in the short term because of a change in living circumstances.
• Financial hardship means it's hard to pay for living expenses like food, bills and debts, because of financial circumstances.

Our Rates and Charges Deferment and Financial Hardship Policy ensures all ratepayers regardless of their circumstances will face no judgement, and will be treated with understanding, dignity and respect when facing financial difficulties. Download a copy of our Rates and Charges Deferment and Financial Hardship Policy.

Emergency Services and Volunteers Fund (ESVF)

The ESVF replaces the Fire Services Property Levy and is a higher levy amount for expanded emergency services. The ESVF won’t be included in the rate cap and any increases will be at the discretion of the Victorian Government. 

Eligible volunteers can apply to the Department of Government Services for a rebate once they receive their rates notice.

For all ESVF queries, visit the State Revenue Office website or call the ESVF support line on 1300 819 033.

Payment plans, refunds and rebates

Request a payment plan

If you’re having trouble paying your bills, you may be eligible to apply for a payment plan to pay your bills over time.

Submit an online request for a rates payment plan

Request a rates refund

If your rates account is in credit because you paid too much or paid your rates twice, you can request a refund of the credit.

• You must provide proof (such as a bank statement) of the payment.
• We’ll email confirmation that we've received your request.
• If your request is successful, we’ll pay your nominated bank account within 3 weeks.

Submit an online request for a rates refund

Pensioner rebates

If you hold one of these eligible concession cards, you can apply for a rates rebate.

• DSS/DVA Pensioner Concession Card
• DVA Gold Card (War Widow or TPI)

Download the 'Municipal rates concession' application form at the Department of Families, Fairness and Housing website. 

Email the completed form to [email protected] or submit it in person at our offices.

Update your details on a rates notice

You need to let us know if your details change, so we can update your rates notice.

Changed details include:

• change of property ownership (provide copy of title or notice of acquisition)
• change of name, including after marriage or legal name changes (provide marriage certificate or other legal document)
• property owner has passed away (provide death certificate)
• change of residential or mailing address
• change of business name (provide ASIC confirmation).

Submit your change of details online and provide supporting documents if required.

Update details on your rates notice

If you receive your rates notice by email, log in and update your details on the eNotices portal.

Receive rates notices by email

You can choose to receive your rates notice by email instead of by mail. Follow these steps:

• Open our eNotices portal.
• Select the ‘Sign up’ tab to create an account as a new user.
• Enter your email address and your ‘eNotices Reference Number’ which is on the front page of your rates notice.
• Check your email inbox and click the validation link.
• Enter a password and your mobile number.

To add more notices, click 'Add your notice' in your Dashboard and enter the eNotice Reference Number for each additional notice.

You'll now receive rates notices by email. You can log in to the eNotices portal to view them any time.

You will no longer be posted a paper rates notice.

Apply for a Land Information Certificate

A Land Information Certificate shows property details including rates, fees and other council charges. You may need one for property transactions and legal purposes.

You can apply for a Land Information Certificate by one of the following methods.

• Email your request to [email protected]
• Call us on (03) 9278 4444
• Mail your request to Private Bag 1, Camberwell VIC 3124
• Visit our customer service desk at 8 Inglesby Rd, Camberwell VIC 3124.

Include in your application:

• your name and contact details
• the property address
• payment of the required application fee, which is $30.60 for the 2025-26 financial year. We accept payment by cheque or in person at our customer service desk.

We process applications within 5 business days.