Coronavirus update 13 March 2020

Council has closed some facilities and cancelled all events until 14 April. Learn which services have been affected.

Preferred payment methods 

Customer service counters at Camberwell, Hawthorn Arts Centre and Kew Library will be temporarily closed from Thursday 19 March. Our customer service staff remain available to assist you and community members are asked to contact us via alternative methods including: 

  • Submitting a request via our website.
  • Sending us an email.
  • Calling us on 9278 4444, Monday to Friday between 8.00am and 5.15pm. 

We encourage you to make enquiries and payments online.

Council has introduced these measures to protect the community and staff from the risks associated with coronavirus disease (COVID-19).

The health and safety of our community and Council staff is our top priority and we believe this decision is in everyone’s best interest. We apologise for any inconvenience.

Payment options

We offer several options for making a payment, depending on the type of payment you need to make.

For more information on how to pay, select the type of payment you are making:

Credit card surcharges

If you use a credit card, we charge a surcharge that is equivalent to the fee the credit card provider imposes upon us. The surcharge for each card type is:

  • Visa: 0.97%
  • MasterCard: 0.97%
  • Amex: 1.48%

There are no fees for using debit cards.

For any inquiries regarding payments or refunds, please contact us.

Cashiers desks

Three of our offices have cashiers desks where you can pay for:

  • Rates
  • Parking fines
  • Animal infringements
  • Animal registration and renewals
  • Debtor invoices
  • Health Infringements

Payments can be made by EFTPOS, credit card, cash (except Kew Library), cheque or money order. A credit card surcharge will apply.

If you are paying in cash, rather than by cheque or credit card, we prefer you to pay over the counter at any Australia Post branch or agency.

Council offices
8 Inglesby Road, Camberwell 
Mon to Fri: 8.30am to 5.15pm

Hawthorn Arts Centre
360 Burwood Road, Hawthorn
Mon to Fri: 8.30am to 5pm

Kew Library 
Cnr. Cotham Road and Civic Drive, Kew
Mon to Fri: 10am to 3.30pm
Sat: 10am to 5pm
Sun: 1pm to 5pm

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