Some of our services are closed or have different hours on the public holiday before the AFL Grand Final – Fri 29 Sept 2023

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Residents who have their kerbside bins collected by us can book 2 hard rubbish collections each financial year.

There is no annual hard waste collection in Boroondara. You must book a hard waste collection.

We do collections on all public holidays except Good Friday, Christmas Day and New Year's Day.

Book a hard waste collection

There is high demand for this service. If you need to book a hard waste collection urgently, please call us on (03) 9278 4444 Monday to Friday, between 8 am and 5:15 pm to request a booking.

Book a collection

Consider sustainable alternatives 

Consider sustainable alternatives to hard waste and find out what items we can recycle and what goes to landfill on our Reduce and recycle your waste page. For example, e-waste, metals and mattresses can be recycled, but furniture and carpet will go to landfill. 

Apartment and unit bookings

If you live in an apartment block where bins are collected by us and with 14 units or less, you can book a collection for your unit. 

If you live in an apartment block where bins are collected by us and with 15 units or more, your body corporate needs to make the booking.

What we collect

  • Whitegoods including washing machines, fridges, and dishwashers 
  • Timber (up to 12 neatly stacked pieces and not including fencing or pallets)
  • Couches (no longer than 1.5 m each)
  • Small household appliances
  • Furniture
  • Panes of glass (wrapped in paper)
  • Empty paint tins with lids off
  • E-waste (not including batteries and light bulbs – find out more on our E-waste drop-off page)
  • Tools and lawn mowers
  • Carpet (up to 3 rolls)
  • Mattresses and bed bases, all sizes (up to 2 items of this type: either 2 beds, or 2 mattresses, or one of each item)
  • Small car parts (not including tyres)

What we won't collect

  • Fences, pallets, renovating or building materials
  • Gas bottles and fire extinguishers
  • Plaster board, cement sheeting, asbestos products
  • Paint, oil, liquid waste, chemicals and flammable fluids
  • Bricks, concrete, ceramic, tiles and rubble
  • Light bulbs and fluorescent tubes, unwrapped or broken glass
  • Tyres and batteries
  • Domestic waste and recyclables.

Learn how to dispose of these and other items we don't collect in our A to Z FOGO, recycling and waste guide. You can also find information about disposing of these items on the Sustainability Victoria website.

Please note: do not put regular household waste, green waste or recycling in your hard waste collection.

Prepare for a hard waste collection

Put your hard waste out no earlier than 2 days before your collection.

We will send you an orange hard waste sticker in the mail a few days before your collection. Please put this in a visible spot on your hard waste pile. The sticker is to inform neighbours and our Council officers that the waste is not dumped.

Please note: if the mail is delayed and you don't receive your sticker in time, we will still collect your booked hard waste.

Where to put your hard waste

Put the hard waste on the nature strip outside your house or apartment. 

Keep the footpath clear and easy to access. It's helpful if there are no vehicles parked in front of your pile.

How much waste you can put out

The size of your pile can't be bigger than 2 m3. This is around what would fit into 2 small trailers.

Hard waste items need to be:

  • no longer than 1.5 m each (except mattresses)
  • able to be lifted by 2 people.  

How to sort your hard waste 

You should separate your hard waste into 4 piles:

  • General hard waste: such as bric-a-brac, plates, cups, furniture, and wood.
  • Mattresses: mattresses and bed bases (all sizes).
  • E-waste: such as kettles, toasters, computers, monitors, TVs and DVD players.
  • Large metal items: such as washing machines, dishwashers, fridges (for safety reasons, tape all doors shut) and small car parts.

These piles may be collected on the same day by different trucks.

Avoid fines

You might get a fine if: 

  • you put your hard waste out too early (more than 2 days before your collection)
  • there are items in your pile that we don't accept.

If people add to your hard waste pile and you're worried about going over the maximum amount, you can:

Change or cancel a booking

Please call (03) 9278 4444 to:

  • change the date of your collection
  • cancel it.

We need at least 2 business days' notice.

More information

For more information on how to prepare for your collection or if you need a new orange sticker, email [email protected] or call (03) 9278 4444. 

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