Report a missed bin collection

If we don't empty your bin on your collection day, let us know within 2 business days. Find out your collection day on our Find your bin day page.

We don't collect bins on Good Friday, Christmas Day or New Year's Day. To check other collection days visit our Changes to Council services on public holidays page.

Report a missed bin collection

Or call (03) 9278 4444 between 8 am and 5:15 pm from Monday to Friday.

Leave your bin out in its usual collection spot. We'll empty it in a few days.

If your bin is overflowing or has waste we can't collect, we'll leave a leaflet in your letterbox.

Report a damaged or lost bin

You can report a damaged or lost bin online.

Report a damaged or lost bin

Or call (03) 9278 4444 between 8 am and 5:15 pm from Monday to Friday.

If your bin is damaged 

Put your bin out on your next collection day. We'll repair the bin, or if we can't find it we'll come back on your next collection day. Allow up to 2 collection cycles for us to repair your bin.

If your bin can't be repaired, we'll replace it.

If your bin is missing

We'll deliver a new bin within 2 business days.


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