Your household waste is now collected every fortnight if you have a FOGO bin. Find your bin day.

Coronavirus update 13 March 2020

Coronavirus (COVID-19): guidance and support.

Impact of action

What if we do change?

The successful implementation of the future Strategy will deliver tangible benefits and outcomes in terms of enhanced customer experiences and satisfaction, as well as having benefits for Council’s own operations.

We will improve our online information and services

Benefits for to customers: more choice and control, responsive and holistic experience, simpler communications and information, trust and reliability
Benefits to Council: efficiency gains and sustainability, reputation and pride

Read more about Strategic Objective 1.

We will align and improve our customer channels

Benefits for to customers: more choice and control, responsive and holistic experience, simpler communications and information
Benefits to Council: efficiency gains and sustainability, shared information and capabilities, evaluation and quality assurance, reputation and pride

Read more about Strategic Objective 2.

We will improve our customer interaction

Benefits for to customers: responsive and holistic experience, simpler communications and information, trust and reliability
Benefits to Council: shared information and capabilities, evaluation and quality assurance, reputation and pride

Read more about Strategic Objective 3.

We will streamline our customer touchpoints

Benefits for to customers: more choice and control, responsive and holistic experience, trust and reliability
Benefits to Council: efficiency gains and sustainability, reputation and pride

Read more about Strategic Objective 4.

We will develop a culture of evaluation

Benefits for to customers: more choice and control, responsive and holistic experience, simpler communications and information, trust and reliability
Benefits to Council: efficiency gains and sustainability, shared information and capabilities, evaluation and quality assurance

Read more about Strategic Objective 5.

We will simplify and clarify our customer processes

Benefits for to customers: more choice and control, responsive and holistic experience
Benefits to Council: efficiency gains and sustainability, shared information and capabilities, evaluation and quality assurance

Read more about Strategic Objective 6.