Your household waste is now collected every fortnight if you have a FOGO bin. Find your bin day.

Coronavirus update 13 March 2020

Coronavirus (COVID-19): guidance and support.

Focusing questions

How can we focus our improvement strategy?
  • How do we better manage customer expectations about what we do (and don’t do) and why?

  • How do we ensure information is accessible, accurate, and consistent for our customers?

  • How do we improve processes so that they are easy to navigate and better empower our customers?

Role of Council

How can we ensure customers are better informed about Council’s role, remit, structure and operation?

Sustainability and support

How can we strengthen the visibility and alignment of Council’s sustainability and preservation activities with the community?

Unequal  knowledge

How do we ensure our customers feel better informed and confident to interact with Council?

Inconsistent service experience

How do we ensure we are delivering consistent, accurate and up-to-date information and service experiences to our customers?


How do we improve the sense of democratic participation and representation the community have in relation to Council?

Convenience and reliability

How can we increase the convenience and reliability of Council’s channels to increase people’s trust and awareness of them?

Navigating  bureaucracy

What action can we take to mitigate the perception and experience that Council is intentionally or unnecessarily bureaucratic?