Community Satisfaction Survey

2026 results 

Our overall performance score of 70 out of 100 is above both the statewide average (58) and the metropolitan average (64). Scores for perceptions of council direction (52) and the spending of public funds (62) have improved compared to last year and remain above both averages.

Across Victoria, council performance scores are trending upward. Within this context, Boroondara continues to perform strongly across key service areas. For example, our result for keeping the community informed (71) is well above the statewide average (60) and metropolitan average (64).

Service performance

Our strongest performing areas in 2026 are:

• Libraries (80)
• Waste management (76)
• Appearance of public areas (74)

While the appearance of public areas has decreased slightly (down 2 points), it remains one of our higher-rated services.

Areas of improvement and progress

Over the past year, we have focused on areas that were identified as lower performing in 2025. This is reflected in improvements across several measures:

• Keeping the community informed (up 9 points)
• Making decisions in the interest of the community (up 6 points)
• Environmental sustainability (up 6 points)
• Opportunities to give feedback (up 5 points).

The 2026 results also highlight areas where further improvement is needed, including:

• General direction of Council (52)
• Spending of public funds (62)
• Condition of footpaths (63)
• Decision-making in the interest of the community (63).

Ongoing monitoring and performance reporting

We’re committed to transparency and sharing updates with our community: 

• You can track our performance throughout the year using our interactive quarterly performance dashboard and our Annual Report, which outlines our operations and achievements across the financial year.
• You can find out about the planned services, initiatives, spending and infrastructure investments in each year’s Annual Budget.
• We regularly ask you to have your say or give feedback on a range of topics and areas. You can sign up for alerts at Your Say Boroondara.
• We encourage you to raise issues with us as soon as possible.

Please note: the PDF available for download is not accessible for those using assistive technology.