We encourage everyone in the community to share their views about Council's performance to help us improve and plan for the future.

One way we do this is by taking part in the annual Community Satisfaction Survey, run by the Department of Environment, Land, Water and Planning on behalf of local Councils across Victoria.

Each year, a minimum of 400 residents over the age of 18 from each Council area are chosen at random to complete a questionnaire over the telephone.

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Community Satisfaction Survey 2018

A total of 64 from 79 Victorian councils participated in the 2018 survey which asked the community to rate the importance of each service and then their satisfaction with its performance.

In the Community Satisfaction Survey 2018 residents rated the City of Boroondara’s overall performance above the average ranking of other metropolitan councils and higher than the state-wide average for most priority areas.

The services which received the highest rate of satisfaction from the Boroondara community were the appearance of public areas, recreational facilities and waste management.

The results were pleasing; however, we recognise there’s always more work to be done. This feedback assists Council to deliver on the community’s priorities and a better customer experience for our residents.