Each year, City of Boroondara participates in the Victorian Government’s state-wide Local Government Community Satisfaction Survey.
The survey data provides us with a local community perspective on our service delivery performance over the past year and useful insight into where we should focus efforts to make improvements to meet changing community expectations.
To see the complete survey, download the Community Satisfaction Survey 2019 (PDF, 2.18 MB).
We received an overall performance index score of 71 out of 100, above both the state-wide average (60 out of 100) and that of Victorian metropolitan councils (67 out of 100).
Our 3 highest rating services in 2019 are:
- Appearance of public spaces (80 out of 100)
- Recreational facilities (79 out of 100)
- Waste management (73 out of 100).
These scores have maintained the high standard of previous years.
Almost 6 in 10 residents nominated parks and gardens, recreational and sporting facilities or community facilities as the best things about Boroondara.
Waste management, environmental sustainability and consultation and engagement stand out as key focus areas for Council as importance exceeds perceived performance for each of these service areas. Interestingly, waste management is a service area that is both one of our strongest performing and one of our focus areas as community expectations in this area are evolving.
Our community wants us to focus on delivering better waste management and environmental sustainability services and we are taking action. To learn more about one of our key sustainability initiatives, see Food Organics and Garden Organics (FOGO).
Survey results also show that our residents’ expectations for high quality service delivery continue to evolve. Through our Boroondara Customer First Program we want to meet those expectations by changing the way we serve our community. Over the next couple of years, we will work towards providing customers with the platforms to interact with us anytime, anywhere, using any device.
About the survey
The Community Satisfaction Survey is conducted by an independent research consultant, JWS Research, on behalf of the Department of Environment, Land, Water and Planning. Each year it asks a representative sample of community members to rate their satisfaction with a range of Council services.