Each year, the City of Boroondara participates in the Victorian Government’s state-wide Local Government Community Satisfaction Survey. The survey data provides us with the local community’s perspective on our service delivery performance over the past year and is a useful insight into where we should focus efforts to improve and meet changing community expectations.
 

A person with their dog in the park

2022 results 

We are pleased to report we have achieved an index score of 71 on ‘Overall Performance’ this year. This is significantly higher than the average ratings for metropolitan councils (index score of 65) and the state-wide average (index score of 59) and places Boroondara in the top-performing councils metro and state-wide. We also continue to perform in line with or significantly higher than metropolitan group and state-wide averages for councils on all measures evaluated. 

Our lifestyle and recreation services and offerings continue to be a large part of Boroondara’s appeal, with our top performing service areas being: 

  • appearance of public areas 
  • recreational facilities 
  • waste management. 

When asked what the best things about us are, the top 3 responses were:

  • parks and gardens
  • recreational/ sporting facilities
  • library services.

We know our community values these things because they positively contribute to lifestyle and wellbeing, create a strong sense of community connection and make Boroondara a great place to live. 

The results show that consultation and engagement, and community decisions are areas for us to focus on. We know that these areas are important to you. 

You have also been connecting with us via multiple methods of customer service options including our website, which was rated highest compared to other channels. Exceptional customer service delivery and being able to resolve your queries remains a focus area for Council. 

Through our Transforming Boroondara program we are transforming our processes, systems and technology to become a customer-centric organisation and meet our community’s expectations and needs.

About the survey

The Community Satisfaction Survey is conducted by an independent research consultant, JWS Research, and it is coordinated by the Department of Jobs, Precincts and Regions on behalf of Victorian councils. Each year it asks a representative sample of community members to rate their perceptions of performance on a range of council services.