If you have experienced an issue with our services, let us know. We highly value your comments.
To make a complaint, you can:
- email Complaints Management
- call customer service on 9278 4444
- write to us at Private Bag 1, Camberwell VIC 3124
- visit our Council offices.
To report improper conduct by a Councillor or Council employee, see report improper conduct.
Reviewing your complaint
When you make a complaint to Council, we'll keep you informed of the progress of your complaint.
If we can't resolve it within 10 working days, we'll let you know that the matter is still under investigation. This investigation can take up to 28 business days.
If we are unable to meet your expectations, we'll clearly explain why.