If you have experienced an issue with our services, let us know. We highly value your comments.

To make a complaint, you can:

Make a complaint online

To report improper conduct by a Councillor or Council employee, see report improper conduct.

Reviewing your complaint

When you make a complaint to Council, we'll keep you informed of the progress of your complaint.

If we can't resolve it within 10 working days, we'll let you know that the matter is still under investigation. This investigation can take up to 28 business days.

Our review process looks at your complaint fairly and objectively, in line with our Complaints Handling Policy and Customer Service Charter.

If we are unable to meet your expectations, we'll clearly explain why.

If you are not satisfied with our response, you can request to review a decision or process. If you are still not satisfied, you can contact the Victorian Ombudsman.

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