Problems with bins
My bin has gone missing or been stolen
To replace your lost or stolen bin, please complete the statutory declaration and send it to Private Bag 1, Camberwell VIC 3124.
Alternatively you can:
Once we have received the completed statutory declaration, your bin will be replaced within two business days.
My bin is damaged
If your bin is damaged or has a problem with the wheels or lid, or the lid pins are missing, phone Customer Service on 9278 4444 (during business hours). After we have recorded your problem, leave your bin out on collection day so it is easily accessible. Your bin will be repaired within two collection days.
My bin was missed
If your bin has been missed for collection, phone Customer Service on 9278 4444 (during business hours) to advise us within 48 hours. Your bin will be collected within three working days once we have been notified it was missed, however, the majority will be picked up on the next working day. We apologise for any inconvenience this may cause.
Green waste collection and bins
Our fortnightly green waste collection service is another way you can make a positive difference to the environment.
Find out more about the service, how to order a green waste bin or purchase a second green waste bin.
Other green waste options
Residents are also encouraged to book their extra kerbside booked green waste service which are available in April and October each year. Live Christmas trees can also be booked for collection each year in January.
Hard waste collection
Residents can book two hard waste collections each financial year. To find out what can and can’t be collected, and to make a booking online, see Hard waste collections.
Waste collection program