On this page Content components There are many exciting initiatives that we will introduce for your benefit over the next few years.You can see a list of the changes we have already achieved on our Completed Transforming Boroondara projects page.Continuous website improvementsOur website is probably the first place you look for information about 150+ Council services. As we transform Boroondara, we are delivering continuous improvements to save you time and make things easier online.We are committed to making our information and services available to everyone, regardless of disability or available technology. Our efforts are backed by analytics, evidence-based research, conversations and testing with customers like you.Benefits include:quicker access to information and servicesa more user-friendly experience, especially on mobileinclusive design that improves everyone’s experience - no matter your ability, what device you’re using, or how much time you have.A more personalised experienceWe are introducing new technology and systems to make sure we have the information we need to provide the best support for you.Benefits include:targeted communications and notificationsa more efficient way to manage your queries and requeststhe option to self-serve when this makes sense.New ways to connect with usWe want to make sure your preferred way to connect with us and access our services is available to you. We’ll be adding live online chat in the future, providing another easy way to reach our Customer Connect team in addition to phone, email and webform or visiting our customer service counter in Camberwell.Benefits include:quicker interactions from our websitemore choice and more convenient ways to contact us.
