Content components Transforming together with youWe’re changing the way we work so you can connect with us at any time, in a way that’s convenient for you. We will make it easier and quicker to interact with us and we’ll get out of your way wherever possible. We know your time is important, and simpler processes mean less effort for you. You have told us that you expect contemporary customer services and while digital transformation is a large part of our work, we also understand that some things should stay the same. We are providing more choice and more convenient online options for how you can connect with us. At the same time, our customer service team is still available by email, on the phone and in person.This transformation is about improving your customer experience and our service delivery across Council. Below you can see some of what we’ve already achieved and what we have planned so we can deliver more responsive and efficient services for all members of our community. Continuous website improvementsAs we transform Boroondara, we are delivering continuous improvements based on your feedback to save you time and make things easier online.Learn more about our continuous website improvements Layout variant Gutter Mobile tools for field workersWe are upgrading the mobile tools our field workers use daily when they are out on location, so they can deliver a better service for our community.Learn more about our mobile tools for field workers A new online booking toolWe are introducing a new booking tool, so you can easily book free and paid venues, outdoor spaces, and individual Council-owned resources.Learn more about our new online booking tool New ways to connect with usWe’ll be adding live online chat in the future, providing another easy way to reach our Customer Connect team in addition to phone, email and web forms, or visiting our customer service counter in Camberwell.Learn more about new ways to connect with us Layout variant Gutter Data and analytics dashboardsDigital dashboards are enhancing how we work and allow us to make more data-driven decisions - from planning asset maintenance, to how we enhance our sustainable urban forest, and much more.Learn more about our data and analytics dashboards Find significant trees near youUse our interactive map to search any address in Boroondara and quickly find significant trees near you.Learn more about our significant trees map Try our chat botOur chat bot is ready with answers to more than 270 frequently asked questions, with more being added all the time across topics including waste and environment, pets, libraries, and more.Learn more about our chat bot Improved hard waste collectionWe have recently digitised our hard waste collection process. This means we can provide a more coordinated service and faster responses when you contact us.Watch the video to find out from our truck drivers what this means for hard waste collections.Learn more about our improvements to hard waste collection <a href=https://www.youtube.com/embed/xqt7qreT580?autoplay=0&start=0&rel=0" target="_blank">Hard Waste Collection | YouTube Video (xqt7qreT580)</a> Hard Waste Collection – Transforming Boroondara video transcript TimelineFrom 2020 to 2022We are introducing:New online self-service options so you can request council services and view informationConsistent and secure payment options across all channelsNew ways to provide feedback and have your say on ideas and consultationsAccess us anywhere, anytime, using any deviceThe ability to find, compare and book a range of council venues and facilities onlineFrom 2022 to 2024We will introduce:Personalised notifications and communications24/7 online self-service optionsSmart City initiatives to improve operations across the cityFrom 2024 to 2026A customer portal you can log in to that is customised for youA way to connect with us using live chat.PartnershipsWe enter into partnerships to provide the best possible services and outcomes for our customers, partners and Council.We emphasise outcomes and impacts that support the Boroondara Community Plan.Swinburne University of TechnologyOur partnership with Swinburne University of Technology aims to:deliver positive outcomes for our communityprovide opportunities to share insights, skills and expertisesupport funding applications for joint developments and initiativesconnect students with Council and provide opportunities to gain valuable work experience.We look forward to regularly sharing results from this partnership with our community.
