Transforming Boroondara

We’re changing the way we work so you can connect with us at any time, in a way that’s convenient for you. We’ll make it easier and quicker to interact with us and we’ll get out of your way wherever possible. We know your time is important, and simpler processes mean less effort for you. 

You have told us that you expect contemporary customer services and while digital transformation is a large part of our work, we also understand that some things should stay the same. We’re providing more choice and more convenient online options for how you can connect with us. At the same time, our customer service team is still available by email, on the phone and in person.

This transformation is about improving your customer experience and our service delivery across Council. Below you can see some of what we’ve already achieved and what we have planned so we can deliver more responsive and efficient services for all members of our community.