Print full document Table of contents Content The successful implementation of the future Strategy will deliver tangible benefits and outcomes in terms of enhanced customer experiences and satisfaction, as well as having benefits for Council’s own operations. We will improve our online information and services Benefits for to customers: more choice and control, responsive and holistic experience, simpler communications and information, trust and reliability Benefits to Council: efficiency gains and sustainability, reputation and pride Read more about Strategic Objective 1. We will align and improve our customer channels Benefits for to customers: more choice and control, responsive and holistic experience, simpler communications and information Benefits to Council: efficiency gains and sustainability, shared information and capabilities, evaluation and quality assurance, reputation and pride Read more about Strategic Objective 2. We will improve our customer interaction Benefits for to customers: responsive and holistic experience, simpler communications and information, trust and reliability Benefits to Council: shared information and capabilities, evaluation and quality assurance, reputation and pride Read more about Strategic Objective 3. We will streamline our customer touchpoints Benefits for to customers: more choice and control, responsive and holistic experience, trust and reliability Benefits to Council: efficiency gains and sustainability, reputation and pride Read more about Strategic Objective 4. We will develop a culture of evaluation Benefits for to customers: more choice and control, responsive and holistic experience, simpler communications and information, trust and reliability Benefits to Council: efficiency gains and sustainability, shared information and capabilities, evaluation and quality assurance Read more about Strategic Objective 5. We will simplify and clarify our customer processes Benefits for to customers: more choice and control, responsive and holistic experience Benefits to Council: efficiency gains and sustainability, shared information and capabilities, evaluation and quality assurance Read more about Strategic Objective 6. Pagination links Vision and key benefits Impact analysis Enacting change
