Our Active Ageing Services provides a range of quality services and support to enable independence, good health and well-being. Fees will apply for all of these services.

Our services are designed with the diversity of our community in mind, and we ensure that all services are inclusive of all residents, regardless of their cultural background, sexual orientation, gender identity, health, socio-economic status, faith and spirituality. We are committed to providing services that are empowering, responsive and flexible.

Charter of Aged Care Rights

As of 1 July 2019, the Australian Government introduced a new Charter of Aged Care Rights. The Charter covers a number of fundamental protections across safe and quality care to maintain independence, information provision, privacy control, and ensuring fairness and choice when seeking and receiving support. The Charter is underpinned by the new Aged Care Quality Standards.

All eligible residents seeking support and current clients receiving services under the Commonwealth Home Support Program offered by Council, will receive a copy of the Charter and be given the opportunity to sign it. Please note, eligible residents and current clients can commence and/or continue to receive care and services even if they choose not to sign the Charter.

Before you can use our services

You need to be approved by My Aged Care for the Commonwealth Home Support Programme (CHSP) before you can use our services. Find out how to access My Aged Care.

Residents who have already been approved by My Aged Care to access our services can contact us on the details below.

Contact us

Phone: (03) 9278 4777

Hours: 9am to 5pm Monday to Friday (except public holidays)

Email: [email protected]

Interpreter service

To use a telephone interpreter, call 131 450 and ask for (03) 9278 4777.

Other contact options

If you are deaf or have a hearing or speech impairment, there are a number of options available for contacting us.

TTY (National Relay Service): call 13 36 77 and ask for (03) 9278 4777.
Speak & Listen: call 1300 555 727 and ask for (03) 9278 4777.
Internet relay users: connect to the National Relay Service on their website and ask for (03) 9278 4777.

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