Some of our services have different times over the holidays, including household bin collections previously scheduled for Christmas and New Year's Day. See all affected services.

A person's housing situation can profoundly affect their health and wellbeing. People can become homeless due to a variety of complex issues, including loss of employment, family breakdown, mental health, domestic violence and family violence.

A person is considered to be homeless when they don't have accommodation that is safe, secure and appropriate.

Homelessness and crisis support

The Department of Human Services website lists services across Victoria for people who are homeless, at risk of homelessness or escaping family violence.

If you need urgent help, call 1800 825 955 (24 hours, statewide, toll free).

Boroondara Homelessness Protocol

The City of Boroondara has a Homelessness Protocol, which aims to ensure that homeless people are treated appropriately and respectfully, and are offered relevant support services. We work closely with a referral agency, SalvoCare Eastern, a local housing service organisation. It has teams of staff who are trained to conduct visits to people who are homeless. This can involve finding accommodation for the person and/or providing advice about other services required.

People who are homeless have a right to be in public spaces, and there are ways the community can assist in making a difference.

If you identify someone needing help, phone SalvoCare Eastern on 9890 7144.

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