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From Friday 14 August 2026, you’ll be required to use your full 14-digit membership number to log in to your library account whether that's through the app, our online catalogue, self-service kiosks or third-party providers. 

We know that many members are used to signing in with a shortened number or username. However, after the system upgrade, you'll only be able to access your account with your full number (starting with 20084) and your existing PIN.

Please note: if you have signed up for an online library membership, your number will remain 11 digits, starting with 20084. 

Why the change?

This change is part of a broader system upgrade, designed to strengthen how your account is authenticated when you log in. This will provide better data protection for your information and ensure that your account successfully and securely integrates with other library services.

What to expect during the system update

On Friday 14 August 2026, between 7:30 am and 10:30 am some services will be temporarily unavailable while we upgrade the system.

You’ll still be able to:    

  • visit the library
  • return items 
  • borrow items in person 
  • access eBooks and Audiobooks you’ve already downloaded 
  • browse the catalogue
  • keep your study room bookings.

You won’t be able to:

  • log in to your account 
  • reserve items
  • renew items 
  • access online resources, such as newspapers or LinkedIn Learning 
  • make payments in person or online 
  • access PCs, photocopying, printing or scanning.

After 10:30 am, access should return to normal  as long as you're using your full 14-digit membership number.

How to update your logins

Find your full membership number 

Your full 14-digit membership number is printed on the back of your library card, under the barcode.

If you can't locate your card, you can also find your number by:

  • adding 20084 to the start of your shortened number
  • checking a past library notice
  • contacting our friendly staff.

Update saved or autofilled logins

If you haven't been logging in with your full 14-digit number, your device or browser may have saved the shortened version. You'll need to update or remove it.

On your phone or tablet: go to Settings > Passwords (or Passwords & Accounts), find the library app or website and update or delete the saved entry.

On a computer browser: open your browser's settings and look for Passwords or Autofill, find the library site and update or remove the saved login.

For more detailed instructions, click on the link related to your preferred browser: 

In the library app: log out, then log back in using your full 14-digit number so the correct login is saved going forward.

Please note: exact steps may vary depending on your device and browser. 

Update your library card in your digital wallet

If you've added your library card to a digital wallet using the shortened number, you'll need to re-add it: 

  1. Open your digital wallet app.
  2. Remove your current library card. 
  3. Log in to the library app or catalogue using your full 14-digit membership number. 
  4. Go to My Barcode.
  5. Select Add to Wallet, then follow the prompts.

Contact us

Still having issues? Our staff are here to help:

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