Theme 4: Our Council - Munda ngargoonin-twarn

Aim 4.1: Reconciliation

Our Council respects and celebrates the histories, cultures, knowledge and contributions of First Peoples and is committed to progressing reconciliation.  

• Partner and work with our Traditional Owners, the Wurundjeri Woi-wurrung, First Peoples and the wider community to foster community understanding of our shared history and the ongoing contributions of First Peoples.
• Engage in meaningful and respectful relationships with our Traditional Owners, the Wurundjeri Woi-wurrung, and First Peoples to progress reconciliation.
• Partner and work with our Traditional Owners, the Wurundjeri Woi-wurrung, and First Peoples to ensure their voices are heard.  

• Number of cultural awareness activities delivered to the community in collaboration with First Peoples.
• Number of community grants awarded to support reconciliation programs, projects and initiatives.

Aim 4.2: Accountability and financial management

Our Council practices responsible governance by making transparent, fair, and accountable decisions and managing finances efficiently.

• Deliver responsible financial management that uses community funds efficiently on essential services and community needs.
• Deliver clear and transparent communication about how our funds are spent and the outcomes we achieve.
• Plan community services and facilities in a way that keeps them affordable for our community.
• Deliver lawful and transparent decision-making that fosters integrity and trust.

• Satisfaction with making community decisions.
• Percentage of adopted capital projects completed at the conclusion of the financial year (based on most recent amended budget).
• Working Capital - current assets compared to current liabilities.*

*This measure is a mandatory reporting requirement under the Local Government Performance Reporting Framework established by the Victorian Government. It will be reported annually in our Annual Report as part of the Performance Statement.

• Deliver helpful, prompt and responsive customer service to meet the needs of our community and make it easy to interact with us.
• Deliver clear and accessible information to our community to ensure everyone can easily find the information they need.
• Deliver active promotion of Council facilities, services, events and programs.
• Deliver accessible Council meetings and decisions, building trust and accountability.
• Deliver a great digital experience to make services easier to access, while still offering services through non-digital channels that work best for the community.

• Content quality scores on Council’s website.
• Community satisfaction with the clarity and usefulness of information.
• Number of registered emails to receive digital communication.
• Number of visits to Council's website.
• Average time callers wait before their call is answered.

• Deliver clear campaigns and communication to encourage more community involvement and awareness of consultations.
• Deliver meaningful, inclusive, and transparent opportunities for our community to contribute their views and actively seek input from diverse groups.
• Deliver clear, accessible, and timely information about consultations to the community, ensuring all members have the resources they need to engage and participate fully.
• Deliver processes that enable community feedback to be heard and considered, with decisions reported back to community members.

• Number of visitors to Council’s consultation website Your Say Boroondara.

• Deliver modern and reliable systems, processes and technology that support efficient, responsive and integrated service delivery.
• Plan for and invest in a diverse, capable and future-ready workforce that reflects the community and embraces different skills, backgrounds and perspectives.
• Promote a culture of innovation, learning and continuous improvement across all levels of the organisation.

• Satisfaction with the overall performance of Council.