Helping to achieve fair and reasonable outcomes for our community

Council is committed to sound decision making principles to ensure fair and reasonable outcomes for the Boroondara community. We now have an appeals process that allows you to request a review of certain decisions and processes.

Please note that decisions on matters such as planning, local laws (including parking fines) and building and health services are not included in this process as they are governed by existing review procedures.

If you would like to request a review of a decision or process, follow these simple steps:

  1. Make contact with the responsible Department Manager by phoning (03) 9278 4444 to discuss your concerns and seek a reasonable outcome.
  2. If you don't feel your issue has been fairly addressed by the Department Manager, submit details in writing to the Manager Governance explaining what your concerns are and why you are requesting a review.
  3. Request a review

  4. Your dispute will be escalated to the responsible Director, or the Chief Executive Officer if necessary, for resolution. In some instances the Chief Executive Officer may request an independent external review to help resolve your issue.

For more information on Council's appeals process, call Manager Governance on 9278 4470 or email .

If you believe Council has not adequately dealt with your complaint or grievance, you also have the right to complain to the Ombudsman.

  • Phone: (03) 9613 6222
  • Mail:
    Level 2, 570 Bourke Street
    Melbourne VIC 3000

Further information is available from the Ombudsman's website.