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The Act gives you a right of access to documents we hold. Some documents may be exempt from access, and these exemptions are stipulated in the Act.

The term document covers written documents – whether printed or in electronic form – the contents of files, maps, film, microfiche, photographs and audio and video recordings.

The Act does not apply to documents which are available for a fee as part of a public register, or documents which are available for purchase.

Applications may also be made under Freedom of Information, to obtain access to Health Records held by Council under the Health Records Act 2001, for example, immunisation or Maternal and Child Health records.

How do I make a request?

To make a valid request for access to documents pursuant to the Act, your request will need to:

  • be in writing
  • be accompanied by a $27.90 application fee (this fee may be waived or reduced if payment will cause hardship).
  • provide sufficient information about the documents you seek to enable them to be identified.

Where possible your application should also include the approximate date range of the documents requested. Council's Freedom of Information Officer can assist you with your request if you are unsure about the information you need to provide. Click on the link below to download an application form.

To make a request for your own health records under the Freedom of Information Act, your request must be in writing and specific forms are provided to access either immunisation records or other health information.

The application fee for accessing your own health records is usually waived.

Access to Documents Application form (DOC, 103 kB)
Access to Health Information Application form (PDF, 47.3 kB)
Access the online Immunisation Records Application form

Where do I send my request?

Forward your request in writing to:

Freedom of Information Officer
Boroondara City Council
Private Bag 1

When will Council respond?

In accordance with the legislation, Council will respond to your request within 45 days of the date on which we received your request.


Where an application for access is granted, costs may be incurred by you (in addition to the application fee). These costs will relate to, among other things:

  • search fees
  • supervision charges
  • photocopying charges
  • provision of access in a form other than a photocopy.

What if my request is refused?

If you are refused access to the document(s) requested, or you are not satisfied with the action or decision taken by Council, you have the right to apply for an internal review with the FOI Commissioner. You will be notified of your rights of review when Council responds to your original request.

Freedom of Information Part II Statement

Under the Freedom of Information Act 1982 government agencies and prescribed authorities are required to publish statements outlining the agency's functions and decision-making powers, external policy consultation process, documents maintained and publicly available, subscriptions, mailing lists, libraries, advisory boards and committees, and the procedure for requesting access to documents held by the agency.

Read the Statement: Part II Statement (PDF, 323 kB)