Our Maternal and Child Health (MCH) service is committed to providing helpful, friendly and effective support, information and advice to parents with young children who live, work or study in the City of Boroondara.
Contacting a MCH nurse
When you contact a MCH nurse, we will:
- provide a prompt and efficient service with approachable, specialist staff
- answer your call promptly and treat all customers with courtesy and respect
- value customer privacy and treat all personal information confidentially
- make correspondence clear, address all your issues and include relevant contact details
- provide an inclusive service, offering interpreter and translation services in languages other than English and for people with a hearing or vision impairment.
Note: we may confidentially use your personal information for purposes that you may reasonably expect. For example, we may provide age or ethnic background details as required under the funding requirements of the Department of Education and Training in accordance with the Privacy Act 2000 and the Health Records Act 2001.
Our service standards
When we're notified of your baby's birth, we will:
- schedule a home visit by a MCH nurse, ideally within 10 days of the birth
- send you a welcome pack including information on our services and contact details
- call you to confirm home visit details, usually the day before the visit.
We welcome your suggestions on how we can improve our services and value your feedback highly.
We'll listen to any concerns you have and aim to resolve them efficiently and fairly. If we can't meet your expectations, we'll explain why.
To give feedback, email MCH service.
How to make a formal complaint
To make a complaint please contact the Maternal and Child Health Coordinator on 9278 4607, email MCH service or write to Maternal and Child Health Coordinator, Private Bag 1, Camberwell VIC 3124.