Boroondara Bulletin - October 2020

Boroondara Bulletin - October 2020 kreynold Wed 23 September 2020

Keeping our community safe

October is Community Safety Month and to mark the occasion, we are sharing some important information highlighting how we can all work together to keep our community safe.

Your Council, your vote

 Council elections are taking place in October. Post your vote before Friday 23 October, and read about why you're hearing from us less during this time.

Important COVID-19 information

Keep up to date with the latest COVID-19 information

Ruby’s story: Volunteers of Boroondara

Read Ruby's story about volunteering with Canterbury Neighbourhood Centre 


The Boroondara Seniors Festival

The Boroondara Seniors Festival kreynold Wed 23 September 2020

Online gala concert
3pm, Thursday 15 October 2020

In a real treat of hilarity and joy, we are celebrating our wonderful seniors with an amazing lineup too good to miss:

  • Frank Woodley
  • Vika & Linda
  • Continental Drift Quartet

Join us as our host, renowned comedian Frank Woodley (previously of Lano and Woodley), leads us through an hour of musical indulgence and community-focused shenanigans.

Laugh out loud as Frank Woodley discovers how vibrant the Boroondara community truly is and celebrates our seniors in this first-ever online Boroondara Seniors Festival.

Frank Woodley

Vika and Linda

The entertainment continues with Melbourne’s much-loved singing sisters, Vika & Linda. Having just achieved #1 status on the ARIA charts with their recent album, we’re thrilled to have this dynamic duo serenade us from their lounge room.

Bringing the rich and varied musical traditions of continental café music to your door is the Continental Drift Quartet. Indulge in a smorgasbord of romantic jazz, continental classics and frantic gypsy music.

Premiering at 3pm, Thursday 15 October 2020, it’s the perfect opportunity to find a comfy place and tune in, knowing you’re watching
along with many others from your neighbourhood. To watch the concert simply visit Seniors Festival.

The concert can also be streamed on demand through our website for a limited time or a free DVD of the performance can be sent to your home.

Fiona Lynch, President of the Camberwell Morning Garden Club from Balwyn North, said that like so many of her friends she is really pleased that the Seniors Festival is still going ahead online.

“I am a very social person who really misses connecting with my friends and family and I use technology way more during lockdown,” said Fiona.

“If you are nervous or unsure about using technology to access the gala concert the best idea is to grab a family member, friend or local kid to help you.

“The biggest barrier to using this technology is fear. It can be fun and liberating once you know how,” Fiona said.

Continental Drift Quartet

Please register here to receive a reminder in your inbox.

For more information or to request a free DVD visit or call us on 9278 4777.

Important COVID-19 information

Important COVID-19 information kreynold Wed 23 September 2020


As directed by the Victorian Chief Health Officer, a number of our facilities and services are closed or offering a modified service in line with the current restrictions.

Our essential services including: waste collection, emergency relief and recovery, emergency asset work and maintenance, aged and community care, and animal welfare continue to operate to ensure we meet the needs of our community.

For up-to-date information about changes to our facilities and services, visit or call 9278 4444.

DHHS hotline

The Department of Health and Human Services is the best source of official information about COVID-19 as the lead body coordinating the response to the pandemic in Victoria.

If you believe you are at risk or have COVID-19, require assistance, or are seeking advice about COVID-19, visit
or call 1800 675 389 (24 hours, 7 days per week).

COVID-19 testing

If you are experiencing any symptoms of COVID-19 including shortness of breath, fever, cough or a sore throat, you need to get tested.

The closest testing locations to Boroondara are:

  • Box Hill Hospital: 8 Arnold Street, Box Hill (enter via the hospital entry point at the corner of Nelson Road and Arnold Street)
  • Prahran Town Hall GP Respiratory Clinic: 180 Greville Street, Prahran
  • Chadstone Golfers Drive: Gate 4, Golfers Drive, multi-deck carpark level 2, Malvern East
  • Alfred Hospital Respiratory Clinic: 55 Commercial Road, Melbourne

You can also see your local GP. Please call before you visit.

After testing, you must remain at home and not leave until you get your test results.

For a full list of testing locations, visit

Council hotline

If you or someone you know needs assistance, you can call our dedicated COVID-19 hotline for help during this challenging time.

Our support team can arrange local emergency relief support or refer you to partner organisations and agencies that can help if you:

  • need assistance with food and material aid
  • are struggling due to financial hardship
  • need mental health support, or
  • are feeling isolated and would like some support

Contact us on 9278 4444 and press 5 for a member of our support team between 8.30am and 5.15pm or email [email protected]


Playgrounds and outdoor gym equipment are now open, but please observe the restrictions by:

  • staying 1.5 metres away from others
  • avoiding congregating in groups
  • wearing a mask
  • practising good hand hygiene

Translated info

We have important COVID-19 information available in Simplified Chinese, Traditional Chinese, Greek, Italian, Vietnamese and Arabic on our website. Visit or call 131 450 TIS National, if you need an interpreter.

Staying in touch

These are challenging times, particularly given the changes in how we are able to connect with our community and others. All of us need social connection to feel happy and well, and it is important to have people to turn to when we require help. That’s why it’s so important to reach out if you feel lonely or disconnected.

If you are looking for new ways to form connections with others during this time, you can access a number of free or low-cost activities, events, courses and groups on our website covering a wide range of topics.

If you are a parent, an art lover, a business, a child or if you are simply looking to learn a new skill and find a suitable activity, visit

Having a chat

COVID CONNECT is a free service offered by the Australian Red Cross. If you would like to simply have a chat with someone
friendly, register online and visit or call 1800 733 726

Contact us

While our customer service counters may be closed, our Customer Service Team is still here to support you.

You can get in touch by:


Email: [email protected]

Phone: 9278 4444, Monday to Friday between 8am and 5.15pm.

Online payment is available for a number of services via Payments.

Keeping our community safe

Keeping our community safe kreynold Wed 23 September 2020

Community safety influences all aspects of everyday life. From crime prevention, to building personal resilience and maintaining the amenity of our facilities and streets, there are many ways to ensure everyone feels safe within their community.

October is Community Safety Month and to mark the occasion, we are sharing some important information highlighting how we can all work together to keep our community safe.

Crime prevention

Our community’s safety and wellbeing is our priority. Below are some of our top tips for keeping yourself, your family and friends safe:

  • ensure all your doors and windows are deadlocked at home
  • if you have tools in a lockbox in your car or garage, keep them secured so they can’t be stolen or used to gain entry into your home
  • take valuable items such as phones and electronic devices with you when leaving your car
  • lock your car when you are at home and keep your keys somewhere safe away from doors and windows

Connect with Boroondara Neighbourhood Watch to find out more about practical steps you can take to keep your home and property safe by visiting Alternatively, you can take the ‘How Safe is My Place Quiz’ by visiting


Graffiti vandalism can affect perceptions of safety in the community.

We are responsible for removing graffiti from Council property, and aim to remove it within 24 business hours of being notified. If you see graffiti on Council buildings and signs, street furnishings, public toilets, parks, reserves, playgrounds and fire hydrants, we encourage you to report it using our online Report an Issue form, calling 9278 4444 or using the Snap Send Solve app (free from the Apple App Store or Google Play Store).

Graffiti vandalism can affect perceptions of safety in the community.

If your private residential or commercial property has been damaged by graffiti, you should report it to the police, ideally with a photo.

We can also help you by providing:

  • a voucher for up to four litres of free paint to cover graffiti on painted surfaces, or
  • a free biodegradable graffiti removal kit for non-painted surfaces.

To request the kit or paint voucher, contact us by emailing [email protected] or calling 9278 4444.

For more information, visit

Family violence

Family violence covers a range of behaviours committed by a person against a family member. While physical violence may be the most visible form, other forms of family violence like controlling behaviours and stalking, as well as verbal and emotional abuse, can be equally as harmful.

Women and children are most commonly the victims of family violence.

For more information, support and translated materials about family violence, visit

Looking after each other and ourselves has never been more important, and there are many ways to do so.

Mental health

There is no doubt that COVID-19 has had an impact on the mental health and wellbeing of individuals and communities. Looking after each other and ourselves has never been more important, and there are many ways to do so.

You can find local counselling and mental health services, drug and alcohol support services, support for CALD community groups and other national helplines by visiting

Recycle right with FOGO

Recycle right with FOGO kreynold Wed 23 September 2020

It is important to remember what can and can’t go in your Food Organics and Garden Organics (FOGO) bin to ensure the material can be processed. If your FOGO bin has items that are not accepted, it may result in an entire truckload of material being sent to landfill.

Can accept

  • all fruit and vegetables – both cooked and raw
  • all types of dairy, bread and pasta products
  • meat and fish products – cooked and raw (except cooked bones)
  • processed, leftover, and spoilt food
  • wet and oily paper or cardboard – like a pizza box or paper towel

Cannot accept

  • all plastic, like bags, food wrappings and packaging (includes plastic products labelled biodegradable and compostable)
  • cooked bones and shellfish shells (these form a rock-like contaminant when hot composted)
  • nappies, pet waste and kitty litter (includes products labelled biodegradable and compostable)
  • most teabags – these often contain plastics (loose-leaf tea and 100 per cent paper tea bags are accepted)

    Sourcing extra caddy liners

    Each household, currently eligible for the FOGO kerbside service, should now have an annual supply of compostable liners (150) for the FOGO kitchen caddy, which allows for two or three changes per week.

    Each household will receive another annual supply of liners between March and April 2021.

    If the annual supply is used faster than expected, more liners can be purchased from various suppliers provided products meet the following mandatory requirements:

    • lime/light green in colour only (all other colours are sent to landfill)
    • labelled ‘compostable’
    • 100 per cent corn starch
    • 8L in size (this size fits the Council-supplied 7L kitchen caddy)
    • displays both AS4736 and AS5810

    Alternative options to using liners:

    • line your kitchen caddy with a paper bag, newspaper, or paper towel
    • put your food waste directly into your FOGO bin without a liner
    AS 5810 and AS 4736 logos

    For more information visit or call 9278 4444.

    Sustainable living and backyard biodiversity

    Sustainable living and backyard biodiversity kreynold Wed 23 September 2020

    Protect our wildlife and have fun with nature

    This month, you have the chance to become a citizen scientist for a week and have fun connecting with nature. Both beginners and expert birdwatchers are invited by BirdLife Australia to join the popular Aussie Backyard Bird Count from 19 to 25 October 2020.

    Counting the birds in our backyards at the same time each year helps monitor important trends in the health of our environment and bird communities.

    Last year, 362 local residents participated, recording 12,857 birds and 104 species. Nationally, nearly 3.4 million birds and 626 species were observed.

    For more information and to register, visit or call 9347 0757.

    Did you know?

    Last year the most common bird spotted in Boroondara was the rainbow lorikeet. Some rare species, including the nankeen night-heron, hooded robin and swift parrot were also seen. Which birds will you spot?

    Your council, your vote

    Your council, your vote kreynold Wed 23 September 2020

    Boroondara City Council postal election

    Councillors are elected by you to make decisions on a range of important local issues and services, including:

    • maternal health and childcare
    • sporting and recreation facilities
    • libraries and community centres
    • animal registrations
    • waste and recycling
    • planning and building regulations
    • local roads and footpaths

    Voting is conducted by post and is compulsory for state-enrolled Australian citizens aged 18 years or older. You may be fined if you do not vote.

    For the names of the 2020 Boroondara City Council election candidates, visit

    Vote by post

    Post your vote before Friday 23 October 2020

    Ballot packs will be mailed to voters enrolled to vote in the Boroondara City Council election from Tuesday 6 October 2020.

    Please return your completed ballot material by mail before close of voting at 6pm, Friday 23 October 2020.

    Completed ballot material can also be hand delivered to the election office before close of voting.

    Your elected councillors will be declared no later than Friday 13 November 2020.

    More information


    Victorian Electoral Commission:

    Phone: 9278 4444

    Election office: Ground Floor, Building C1, 192 Burwood Road, Hawthorn, 3122.

    Election period restrictions

    Local government elections will be held across Victoria on Saturday 24 October 2020.

    From midday on Tuesday 22 September to 6pm on Saturday 24 October 2020 we must comply with important legislative requirements in the lead up to the election, known as the Election Period.

    This means we are limited in what information and updates we can share with you during this time to ensure that Council actions do not influence the election process and that it is fair and equal for all.

    Please note some content may be hidden on our website or social media channels during the Election Period, including information about current Councillors.

    Routine service delivery and administration will not be affected and will continue as normal during the Election Period. This includes providing you with updates on urgent operational and service matters that may arise, including those surrounding current coronavirus restrictions.

    More information at or 9278 4444.

    Boroondara Arts - What's on

    Boroondara Arts - What's on kreynold Wed 23 September 2020

    Venue Hire

    Planning an event in 2021? Did you know we have a range of Boroondara Arts venues available to hire?

    From cosy to corporate functions, we offer a range of room sizes and types for your meeting, celebration or creative event.

    For a full list of venues for hire, as well as venue hire rates, visit or call 9278 4770.

    Boroondara Eisteddfod Encore Concert

    Boroondara Arts is delighted to offer you the chance to watch the talented performers of the 2020 Boroondara Eisteddfod from the comfort of your home.

    In an Australian first, this year’s Boroondara Eisteddfod moved to an online, digital format. We are proud to present a digital version of the annual Eisteddfod Encore Concert, showcasing some of the winning entries and standout performers across all disciplines. See the stars of tomorrow in this spectacular online show.

    When: available to view now, for a limited time only
    Where: online at

    The best way to report a problem

    The best way to report a problem kreynold Wed 23 September 2020

    Boroondara’s trees, playgrounds, parks and facilities are highly valued by everyone in our community.

    We can all help keep our parks, playgrounds and other public facilities clean, safe and in great shape by reporting any maintenance issues that
    we need to be aware of.

    Access our new ‘Report an issue’ form – available 24/7 through our website – using a phone, tablet or computer. When you see an issue such as a fallen tree branch, full public bin or damaged footpath you can quickly and easily let us know by completing and submitting the short form. Our response crews then know to attend the area and make it safe, clean and in great shape as soon as possible. Depending on what the issue is they will then either resolve it right away, or arrange for further work to occur.

    Use like an app

    We recommend that you add the form to your phone home screen for quick access.

    Kids in a playground

    iPhone instructions

    Open Safari and type

    • click on the share button (square with arrow pointing up)
    • select ’Add to home screen’

    Android instructions

    Open Chrome and type

    • click on the menu icon (three dots on top right of screen)
    • select ’Add to home screen’

    Urgent issues

    If there is a dangerous issue that needs to be addressed urgently, please call us at any time of the day or night on 9278 4444 – this way we can respond quickly and keep our community safe.

    Thank you for helping us to keep Boroondara beautiful and clean.

    To report an issue visit or call 9278 4444.


    2021 Citizen of the Year Award

    2021 Citizen of the Year Award kreynold Wed 23 September 2020

    Do you know someone who demonstrates exceptional leadership or commitment to improving the quality of life of others in Boroondara?

    You can nominate them for the:

    • Citizen of the Year Award
    • Young Citizen of the Year Award

    Nominations are now open and close on Friday 13 November 2020.

    Award winners will be announced at the annual City of Boroondara Australia Day Citizenship Ceremony 2021.

    For more information on our selection criteria and how to make a nomination, visit or call 9278 4475.

    Mandatory pool and spa registration

    Mandatory pool and spa registration kreynold Wed 23 September 2020

    Due 1 November 2020

    The deadline is fast approaching for the Victorian Government’s new mandatory pool and spa registration.

    The deadline was extended by five months to Sunday 1 November 2020 due to the impacts of coronavirus.

    The new legislative requirements mean private pool and spa owners must register with their local council to ensure their safety barrier meets the required safety standards. This legislation is in response to a series of coronial investigations, which found that faulty and unsafe pool barriers had contributed to the deaths of children in backyard pools.

    To register your pool or spa online or for more information, visit or call 9278 4444.

    Boy and girl stand next to a swimming pool fence

    New digital resources with your library membership

    New digital resources with your library membership kreynold Wed 23 September 2020

    Our handy range of digital services and collections are here to make your life easier. We are excited to announce that several resources that were previously available only in our libraries can now be accessed online in the comfort of your own home. New online resources include:

    Daily newspapers

    The Age, The Sydney Morning Herald and The Australian Financial Review can now be accessed online using your Boroondara Library Service membership.

    You can access these newspapers from any location, at any time, using your internet-enabled device such as your smart phone or PC.

    Ancestry Library Edition

    Ancestry is Australia and New Zealand’s leading family history website offering members access to one billion searchable Australian, New Zealand and UK family history records. It is also the world’s largest online family history resource with millions of images in more than 7,000 unique databases. Explore census records, court and legal documents, immigration records, military records, directories, photos and more.

    ... handy new resources and popular old favourites are available online …

    Access all your usual favourites for free:

    • download eBooks and audio books using the Libby and Borrow Box apps (with a library membership)
    • earn new skills from app development to business management with Lynda
    • stream movies and series for the whole family via Kanopy and Beamafilm
    • listen to your favourite music on Freegal
    • practise a new language using Transparent Language Online
    • read digital magazines and newspapers on RB Digital and Press Reader
    • research or do some professional reading with ProQuest and EBSCO
    • watch picture books read aloud with Story Box Library or animated on Kanopy Kids

    If you haven’t already signed up, simply visit or call 9278 4666.

    Ruby’s story: Volunteers of Boroondara

    Ruby’s story: Volunteers of Boroondara kreynold Wed 23 September 2020

    Earlier this year, we introduced Volunteers of Boroondara – a collection of 12 stories highlighting the unique contributions volunteers make to our community.

    This month, meet Ruby Chu, Volunteer Office Administrator at Canterbury Neighbourhood Centre.

    When retirement called, Ruby responded by searching for a volunteering opportunity. It was in her search that she found an administration role with Canterbury Neighbourhood Centre and jumped at the opportunity.

    Ruby was immediately drawn to the mission of the Canterbury Neighbourhood Centre to help the community through its courses, activities, education and opportunities for locals to foster social connections.

    “The benefit I get from volunteering is the satisfaction from using the skills and knowledge that I have acquired over the years of working,” Ruby said.

    I feel that at this time of my life I am not ready to give it all up and I would like to assist in the community.

    In her administrative role, Ruby volunteers her time to take calls and respond to queries, assisting the centre’s day-to-day operations. She also volunteers as an occasional tutor.

    Ruby relishes the opportunity to continue using her skills to support her community and enjoys “contributing to a more efficient and inclusive community program”.

    Ruby is deeply motivated through a desire to add value to her community, sharing that volunteering is “...payback to the community that has given me so much in my 50 years of living here. I feel that at this time of my life I am not ready to give it all up and I would like to assist in the community.”

    When asked what she would say to someone considering volunteering their time, she put it simply: “Just do it!”

    If you’re inspired by Ruby’s story, you too can get involved in volunteering.

    For inspiration visit the Volunteers of Boroondara collection, visit

    To learn more or to view current roles visit or call 9278 4550.

    Our neighbourhood centres adapt to COVID-19

    While Canterbury Neighbourhood Centre remains closed for face-to-face activities due to COVID-19 restrictions, like many of our neighbourhood houses, a number of courses are being offered online during this time.

    To learn more and view the courses available visit or call 9830 4214

    What’s on at your neighbourhood house

    What’s on at your neighbourhood house kreynold Wed 23 September 2020

    If there is an interest or a passion you’d like to pursue, your local neighbourhood house has a range of courses, classes and workshops for you to explore. Nurture a creative talent, learn a language, develop your skills or join a social group. We have options for children and teens through to the senior members of our community.

    Get in contact with your local house and find out what they have on offer.

    Run your own business

    Alamein Neighbourhood and Learning Centre

    Gain information and skills required to set up a new business.
    When: 6pm to 8.30pm, Mondays from 12 October 2020
    Cost: $20 (eight sessions)

    Stay active – online pass

    Ashburton Community Centre

    Keep yourself active with daily exercise, movement and dance classes every week day.
    When: 9.30am and 10.45am, Monday to Friday from Monday 5 October 2020.
    Cost: $100 (10 weeks)

    Online Pilates class

    Balwyn Community Centre

    Improve your core strength and body tone with a qualified Pilates instructor.
    When: 9.30am to 10.30am, Tuesdays from 6 October 2020.
    Cost: $117 (10 sessions)

    Spanish conversation

    Bowen Street Community Centre

    An informal conversation class via Zoom with a facilitator. Beginners and advanced.
    When: 12 noon to 1.30pm, Thursdays.
    Cost: free

    Yoga break at 2pm

    Camberwell Community Centre

    Rejuvenate with weekly yoga classes; join our long-standing experienced instructor Susie Mioni and be guided by one of the best.
    When: 2pm to 3.15pm, Mondays from 19 October 2020
    Cost: $133 (eight sessions)

    Watercolour at home

    Canterbury Neighbourhood Centre

    Learn watercolour at your own pace guided by artist Deb Mawdsley.
    When: Flexible session days and times.
    Cost: $80

    BRIGHT BRAINS Homework Club

    The Craig Family Centre

    Free homework and study tuition. For school years one to 10. Literacy, mathematics, science and more. Fun and safe online learning.
    When: 4pm to 5pm, Wednesdays
    Cost: free

    Cinema and chat via MS Teams

    Hawthorn Community House

    Watch a curated movie from the extensive SBS on Demand catalogue then participate in a discussion.
    When: 3pm to 4pm, Mondays fortnightly from 5 October 2020.
    Cost: $40 (five weeks)

    Mat Pilates

    Kew Neighbourhood and Learning Centre

    Build core strength, stability and develop endurance.
    When: 8.30am to 9.25am, Thursdays, delivered via Zoom.
    Cost: $160 (10 sessions)

    Watercolour painting via Zoom

    Surrey Hills Neighbourhood Centre

    An introduction to watercolour using various techniques.
    When: 10am to 12noon, Wednesdays from 7 October 2020.
    Cost: $100 (10 sessions)

    Simply delicious

    Trentwood at the Hub

    Join our virtual sessions and cook simple and nutritious meals alongside our tutor. Ideal for seniors.
    When: 1pm to 2.30pm, Mondays from 5 October 2020.
    Cost: $80 (10 sessions)

    More information

    For more information, locations and contact details, see our Neighbourhood houses and community centres page.