Council’s vision for the future is to transform the Boroondara customer experience into one that places the customer at the centre of our service and delivers a seamless, convenient and empowering experience for all customers.

This is an organisation-wide project requiring commitment from all employees to ensure a successful transition from our current customer service model to a customer-centric model in a digital environment.

The optimisation of business processes and better management of information and data will allow Council to deliver a suite of services across all channels that result in greater business effectiveness, efficiencies and customer-centric processes leading to improved customer satisfaction and convenience.

The streamlining of key business processes and the introduction of targeted service improvement interventions to support an improved customer experience across key Council services and processes are key to the success of this transformation program.

Tenders are invited from suitably qualified and experienced organisations to provide business process optimisation services and information management services.

Documents detailing the specific requirements will be available electronically for download from 2pm, 13 December 2017 at

Tenders close at 4.00pm, Wednesday 17 January 2018.

The lowest or any offer will not necessarily be accepted.

Chris Hurley - Manager Commercial and Property Services