As part of its move to improve its offer of online services, The City of Boroondara has released a catalogue of online forms, enabling residents to book various services via the internet.
“People request information from their bank, seek quotes from their insurance company and book airline tickets 24 hours a day from anywhere and they expect to be able to access council services in the same way,” Mayor of Boroondara, Cr Phillip Healey said.
“We’re building and releasing an ongoing catalogue of eForms our customers can use to access services that might have traditionally been available only by correspondence, over the phone, or over the counter,” he said.
“This means our residents can access more council services at any time, from any where, as long as they have access to the internet, whether on a desktop, mobile, or tablet.”
Services currently accessible via e-forms include:
- Book a hard waste collection
- Report a bin problem
- Apply for a resident parking permit
- Renew a disabled person’s parking permit
- Register a new pet
- Report that a pet has passed on or moved away
- Report a barking dog
- Apply to establish a food business
- Lodge a complaint regarding a Boroondara food business
- Renew the registration of a business
- Apply to open a domestic animal business
- Report an abandoned vehicle
- Request a review of a parking infringement
- Request an immunisation status certificate and history
- Report bees and wasps
- Apply for membership to the Boroondara Volunteer Resource Centre
- Request volunteer recruitment from the Boroondara Volunteer Resource Centre
- Make a claim regarding injury, property, or vehicle damage from a Council asset
“The feedback from our community has been very positive—we’ve provided avenues for our users to rate the ease of use of each form and the overwhelming percentage of users have listed our forms as either ‘Easy’ or ‘Very Easy’ to use’ Cr Healey said.
“Our ongoing digital transformation does not mean we will be reducing traditional ways of interacting with Council as we know that many Boroondara residents want to deal with us over the phone or across the counter,” he said.
Cr Healey said that the City of Boroondara was meeting the changing needs of a large group of customers who preferred to interact with their local government via the internet.
“With Council online 24 hours a day, 7 days a week, any time our customers want to access these services via mobile, PC, or tablet, they’re able to do so.”
Further eForms will be released in the lead-up to the launch of Council’s new website in the first half of 2017.
For more information email Andrew Birks, Leader Communication Strategy and Performance. Phone: 9278 4329