It is important that we band together as a community and look out for one another during this challenging time. 

Some people may be finding it hard to access the basic essentials they need and may feel socially isolated with the current restrictions that are in place. This especially applies to people who are elderly, who have mobility issues or who don’t have a close support network. 

We encourage you to check in on your neighbours, while practising the social distancing measures of 1.5m. A simple phone call, email, letter in their mailbox or a knock on the door can make a world of difference. Please note, if you do choose to knock on the door of a neighbour please keep social distancing rules in mind and do not enter the house if invited inside. 

Things you may want to consider asking your neighbour:

  • Do they need assistance with anything specific?
  • Would they appreciate a phone call or email every so often to see how they are going?
  • Would they like your contact details if they don’t have them already, so they can contact someone close by if need be
  • Do they have a support network in place that ensures they are able to get the groceries and essential items they need on a weekly or fortnightly basis?

You can also download a copy of our printable ‘connection card’ to leave in their letter box.

COVID-19 hotline

If your neighbour has concerns, or you are concerned about them, please call our dedicated COVID-19 support hotline which has been set up to help our residents who need it most during this challenging time.

The support team can arrange local support or refer people to partner organisations and agencies who can help. 

Call 9278 4444 and press 5 to speak to a member of our support team between 8.30am and 5.15pm weekdays. You can also email [email protected].