Some of our services are closed or have different hours on the public holiday before the AFL Grand Final – Fri 29 Sept 2023

The Bureau of Meteorology has predicted heavy rain throughout spring and summer. This is due to a weather pattern known as La Nina. Heavy rain can impact stormwater drains, cause localised street flooding, or bring down trees and branches.

Our teams will respond as quickly as possible. We ask you to remain alert, stay safe and follow these steps if you experience an issue:

  • If you are in a life-threatening emergency situation, please call emergency services on 000.
  • If you are experiencing a serious flood hazard or risk, or if fallen trees are critically impacting private property, roads or powerlines, please call the SES on 132 500.
  • If you see localised street flooding, blocked drains in streets or along easements where water is not subsiding, or trees blocking roads or driveways, please report it to us by using our Report a maintenance issue form. Please include the exact locations and photos of the issue where possible.
  • Use the Report a maintenance issue form for other issues related to fallen trees or branches as well.

Drainage issues on private properties are generally the responsibility of property owners. Please engage plumbers to manage private drainage issues.

We will prioritise responding to hazardous and urgent issues first. Once these hazardous and urgent issues are rectified, we will respond to all other reported issues.

Please be patient as we expect a higher volume of reports during this time.

For more information about how to keep safe, visit the SES's Flood pages.