From 20 February 2017, for a period of up to 3 weeks, your household may receive a call from an independent market research agency, National Field Services.

National Field Services have been commissioned to conduct a Community Satisfaction Survey on behalf of the council (survey now closed). Similar surveys will be undertaken across Victorian councils in the coming months.

The survey has been designed to assess Council’s performance across a range of measures to identify ways to provide improved or more effective service delivery to residents.

The survey will involve 500 interviews conducted among a representative sample of residents.

We appreciate you taking the time to assist us with your valuable feedback.

Be assured that your details and individual responses are confidential. Only the overall results are shared with Council.

If you have any questions, contact Council on 9278 4444.