A priority for us this year is our ongoing focus on delivering the best possible customer experience for our community.

At the centre of this is our continued work on the Boroondara Customer First Program, which is transforming the way we work to meet changing community expectations in an increasingly digital world.

As part of honouring this commitment, we are completely rebuilding our website to better meet your needs, and this has been done in close consultation with our community. Now you’ll see a new user-friendly design, improved search and the new ‘near me’ feature showing community facilities in your area.

Our new website is also optimised so that it is easy to view and navigate on any device. We continue to invest in digital transformation to ensure your interactions with us are seamless and more efficient.

A number of new eForms came online with the launch of our website, including a form for payments and charges, making it easy to set up a direct debit request. There’s also a change of details eForm, so you can easily update a change of name or address.

You can also electronically report a bin problem, book a hard waste pick-up, apply for a residential parking permit, update pet details, renew a business registration, request an immunisation status certificate or complete a flu vaccine consent form. You’ll progressively see more of these eForms being introduced to help make each of your interactions with us more efficient and accessible.

Thank you for working with us to improve our processes and the way you can deal with us.

Cr Phillip Healey


Boroondara Mayoral Blog