The results of the Victorian Government’s annual Community Satisfaction Survey for Boroondara are in.
It is pleasing to see that once again the local community rated the City of Boroondara as performing well with an overall performance score of 71 out of 100.
The results show we are leading the way with Boroondara seven points above the average ranking of our metropolitan peers.
The services rated by community members as performing best were waste management (81/100), recreational facilities (80/100) and the appearance of public areas (78/100). I’m proud to say that these scores maintain the consistently high standard achieved in previous years.
While it is encouraging to see the community strongly endorses the performance of our major services, we acknowledge our work is never done. In fact, striving for excellence and scanning for new opportunities is an enduring goal across all 23 of our service areas.
A good example is the work we have been doing alongside the community to develop our 10-year community plan. During the community consultation for the plan, we received more than 11,800 responses when we asked people to tell us what was important to them over the next decade.
Another example, of course, is the work we are doing to improve the customer experience for our community. We have reviewed our processes and have created new digital capabilities to allow you to access more of our services and information online – anytime, anywhere.
With best wishes,
Cr Phillip Healey