At Boroondara, we strive to put our community at the centre of everything we do, and while there is always room to improve, our strong results in this year’s Community Satisfaction Survey are pleasing.
The City of Boroondara participates in the Victorian Government’s statewide Local Government Community Satisfaction Survey each year. Our index score of 70 for ‘Overall Performance’ places us in the top-performing councils statewide, and we continue to perform in line with or significantly higher than metropolitan
group and statewide averages for councils on all measures.
You rated our performance on environmental sustainability six points higher than last year, with a score of 67, and told us the top-performing service areas you love are libraries, appearance of public places, and recreation facilities.
Many of those dedicated library fans will rejoice at a simple but significant change we have made to perhaps the only drawback to library membership – fines. From the beginning of July, all our libraries have gone fine-free, and any outstanding fines for overdue library items have been wiped.
We have joined the movement towards fine-free libraries that has increased membership and borrowing worldwide. Removing fines takes away a barrier to the rich resources our libraries offer, making them more accessible to those who need them most.
Finally, I’m pleased to reveal that after hearing from thousands of community members, our draft Boroondara Community Plan 2021- 31 is open for public comment. The Community Plan is a key strategic document that outlines your vision for this municipality, and how Council will bring it to life.
I invite you to have your say on these key plans at Engage Boroondara, our new online community engagement platform that makes it easier to give feedback on projects, services and Council initiatives that are open for consultation. It’s another Transforming Boroondara initiative designed to simplify the way you communicate with Council.
Cr Garry Thompson
Mayor of Boroondara