Council made the decision to begin a transformation which is about placing you at the centre of everything we do and how we do it.
This Customer First Transformation program reimagines our service delivery, will reduce red tape, create new opportunities, and strengthen our connection with our community.
We have delivered some fantastic initiatives since our Customer First Transformation journey began and there are now many new, convenient ways for you to access services and connect with us. These changes put time back into your day. You can now book a hard waste collection, report issues, submit applications for permits and make the majority of payments on our website, meaning no need to come to a Council office, make a phone call or send an email.
Following the wonderful success of the Over 55s digital hub, we recently launched the Boroondara Families portal. This new online hub provides parents and caregivers of young children (0-8 years) with a variety of tools and resources to track important dates in a child’s life such as immunisation and kindergarten enrolment. You can also access information about local services and recreational activities.
The Boroondara Volunteer Resource Centre’s new online portal connects and matches volunteers and volunteer seeking organisations with the same goal. Since introducing this new service earlier this year, interest in volunteer roles has doubled, which is hugely rewarding for our community.
Achievements like these are why we are excited to continue the Customer First Transformation at a time when we are more dependent on digital services than ever before. We are changing the way we work to make it easier for you to get the information and services you need.
While COVID-19 has presented many challenges, it has also provided us with time to reflect on the crucial role Council plays in supporting our community.
One of the most significant things this pandemic has highlighted is how important it is to constantly evolve and embrace change, so we can continue to provide you with the best support.
Regardless of the situation, you need to be able connect with us at any time, in any way that suits you.
To achieve this, we are innovating and reimagining how to best serve you by capitalising on new technology to deliver services in new ways. While technological advancement to increase opportunities to connect is important, we know some residents prefer connecting with us through traditional methods. This change is not solely about digital access, it is about being more available and giving you more choices.
I encourage you to visit Customer First Program to see the other initiatives delivered so far. You can also view a roadmap which outlines how we will achieve our Customer First Transformation vision by 2024.
I look forward to continuing this journey with you to deliver a better Boroondara.
Cr Cynthia Watson
Mayor of Boroondara